Tooley Bros Construction Services Hiring for Call Center Customer Service Representative at Houston, TX Full Time

About us

Tooley Bros Construction Services is a small business in Houston, TX. We are professional, agile and innovative.

Our work environment includes:

• Modern office setting
• Food provided
• Work-from-home days
• Wellness programs
• Growth opportunities
• Regular social events
• Relaxed atmosphere
• International workforce
• Casual work attire
• On-the-job training
• Safe work environment
• Lively atmosphere
• Company perks
• Flexible working hours

Job Title: Call Center Representative

Duties:
– Answer incoming calls and respond to customer inquiries in a professional and timely manner
– Provide accurate information about products, services, and promotions
– Resolve customer complaints or issues by investigating problems and finding appropriate solutions
– Maintain customer records by updating account information and documenting interactions
– Follow communication procedures, guidelines, and policies when interacting with customers
– Upsell products and services to customers when appropriate
– Collaborate with team members to achieve individual and team goals

Requirements:
– High school diploma or equivalent
– Previous experience in a customer service or call center role preferred
– Excellent verbal and written communication skills
– Strong problem-solving abilities
– Ability to multitask and work in a fast-paced environment
– Proficient computer skills, including knowledge of Microsoft Office Suite
– Ability to remain calm and professional during challenging customer interactions
– Flexibility to work various shifts, including evenings, weekends, and holidays

We offer competitive pay, comprehensive training, and opportunities for career advancement. Join our team of dedicated professionals who are committed to providing exceptional customer service.

To apply for this position, please submit your resume and cover letter to [email protected]

Job Types: Full-time, Part-time, Contract, Temporary, Seasonal

Pay: $15.00 – $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Experience level:

• 1 year
• No experience needed
• Under 1 year

Shift:

• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• No nights
• Overnight shift
• Rotating shift
• Split shift

Weekly day range:

• Every weekend
• Monday to Friday
• No weekends
• Rotating weekends
• Weekend availability
• Weekends only

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Houston, TX: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person