TN Recruits Hiring for Helpdesk Analyst Job at Tonbridge, England Full Time

My client is looking for a Trainee Helpdesk Analyst to join their reputable and successful team.
The successful candidate will have/be:

• Preferably someone with helpdesk experience but would also look at someone who has a passion for starting their IT career
• Customer service experience
• Must drive due to location

Duties will include, but not be limited to:

• Diagnose and resolve, often complicated, product issues and walk client through problem solving process
• To take personal responsibility for ensuring client satisfaction and the service provided is in line with the client’s service agreement
• To establish and maintain a good working relationship with clients such that the brand is recognised as a market leader
• From time to time carry out reasonable management requests which contribute to improving client experience and enhances the brand
• Respond to requests for software assistance in person, via phone or electronically, as quickly as possible, identify and escalate situations requiring urgent attention
• Ensure all Help Desk calls are accurately logged, collecting sufficient information from the client and recording actions taken to enable Helpdesk colleagues to understand most recent status if required
• Maintain an up-to-date knowledge of upgrades, new features, new releases and attend training sessions to enhance level of knowledge
• To actively participate in a high performing team culture so that colleagues feel supported, trusted, encouraged and valued resulting in superior business results

Salary: £18,000 – £20,000 (view of CIRCA £25,000 after one year)
Hours: 9am-5:30pm
Location: Tonbridge
Office/Home: Working 2 days from home and 3 days in the office
Benefits: Free parking, HIGHLY discounted lunches (£1 a day!!), generous holiday allowance, healthcare from day one and a clear progression path
Please contact Jo to find out more.
In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.