Titan IT & Video Services Ltd. is Looking for IT Support Analyst Full Time

Company Overview:

We are a fast-growing MSP company in Lacombe, AB that provides managed IT services to businesses of all sizes. Our mission is to help our clients streamline their technology and increase productivity by providing expert IT support and solutions. We are looking for an experienced IT Support Specialist to join our team and help us continue to provide excellent service to our clients.

Job Description:

As an IT Support Analyst, you will be responsible for providing Tier 2/3 support to our clients. You will be the go-to person for resolving complex technical issues related to Microsoft products and services, including Windows servers, networking, and end-user desktop support. Your duties will include but are not limited to:

• Responding to technical issues escalated from Tier 1 and 2 support
• Troubleshooting complex technical issues related to Microsoft products and services
• Installing, configuring, and maintaining Windows servers, networking, and end-user desktops
• Identifying and resolving network and system issues
• Providing proactive maintenance and support to prevent issues from occurring
• Collaborating with other IT team members to implement solutions and best practices

Requirements:

• At least 5 years of experience in a Tier 3 IT support role
• Must have knowledge of configuring and troubleshooting computer hardware, software, networks, TCP/IP, e-mail, Windows RDS/Terminal Services, smartphones, virtualization technologies, storage concepts, and Office 365
• Excellent problem-solving skills and ability to troubleshoot complex technical issues
• Knowledge of network security and protocols
• Ability to work independently and as part of a team
• Excellent communication and customer service skills
• Class 5 license and clean driver’s abstract

If you meet the above requirements and are looking for a challenging and rewarding career in IT support, we encourage you to apply for this position. We offer competitive salary and benefits packages, ongoing training and development, and the ability to work from home.

Job Types: Full-time, Permanent

Salary: From $30.00 per hour

Benefits:

• Company car
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision care
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Commission pay
• Overtime pay

Ability to commute/relocate:

• Lacombe, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

• This position is located in Central Alberta. Do you live locally? This position cannot be done remotely.

Language:

• English (required)

Licence/Certification:

• Class 5 Licence (required)

Work Location: In person