TickSmith Hiring for System Integrator at Montréal, QC Full Time

At TickSmith, we are revolutionizing the way companies are selling data worldwide. TickSmith’s Enterprise Data Web Store is a B2B SaaS platform that enables an e-commerce data shopping experience by providing all the tools necessary to prepare, manage, package and monetize data unlike any other solution on the market right now.

Do you want to help build a disruptive product in a thriving market that is rampantly taking off? TickSmith is a place where your thoughts, ideas and creativity are not only heard but celebrated! Join an ambitious and eager team that is shaping the future of the data economy…

What we’re looking for

We are seeking a candidate with a hybrid profile that has business knowledge of financial market data, trading systems combined with technical hands-on experience. In a growth and organizational transformation context, you will take action to fulfill and manage our client’s expectations and to make each implementation a success.

What you’ll be doing

You will ensure that our customers don’t just buy our company’s product, but have a positive experience with it, too. During the onboarding of a new client and all the project deployment phases, you will handle new business requests from clients throughout an implementation.

More precisely, you will:
Participate in defining objectives to complete the configuration of the client’s platform to suit their individual needs

Create, update and validate the business requirement documents

Find and confirm the acceptance criteria with the customers on the deliveries

Define and execute integration activities required to enable our platform

Technical Writing / document runbooks and transfer knowledge to the Customer Support department and clients

Provide training sessions of our product and configurations

Participate in understanding and solving problems (root cause analysis)

Become first-point of contact with our clients

Provide assistance to the Customer Support organization

What you’ll need

Bachelor’s degree in Computer Science or any relevant field

A solid 3-5 years of experience as Business Analyst / System Integrator or similar role

Flexibility – You will be OK with traveling in the US and potentially Europe (occasionally) and available to support clients before and after regular hours when needed (We are also flexible – see below in What You Will Get).

Ensure Customer Satisfaction – Since you will directly interact with clients, it’s important for you to have excellent client service skills, and to manage their expectations while adhering to deadlines within an Agile environment.

Troubleshooting – During the process of deploying our platform, at least a couple things are bound to go not as expected. Because of this, you need to be a good problem solver

People skills – You must be able to communicate effectively (written and spoken) and work closely with development teams that follow Agile principles to keep everything flowing smoothly

Ability to context-switch – The goal of providing good customer service is to make each client feel like they’re the only customer that matters. Demands come from various people throughout the day, and you must prioritize and juggle with them. Experience managing and balancing multiple projects in complex environments is an asset.

Detail-Oriented – Pays attention to details to reduce the errors and increase customer satisfaction while demonstrating you master the configurations

Technical Knowledge – In order to be able to meet each client’s needs and configure each platform correctly, you will need to have a global understanding of complex systems such as Big Data ecosystems, Cloud technology, Web based application, API, SQL, networking, etc.

Highly motivated – You are not only action-oriented, you are passionate about giving our clients a great experience and learning new things everyday.

What could set you apart

Hands on experience with SQL

Understanding of Big Data and Cloud technology

Experience in scripting language (such as bash or Python) on Linux platforms

Good knowledge of agile principles and methodologies (SCRUM, Kanban)

Experience of delivery product within an agile software development environment

Familiar with financial market data and/or trading systems

What you’ll get

Knowledgeable & curious colleagues – From all walks of life and from all over the globe, our team members, whether in a senior, intermediate, or junior position, are more than happy to help you learn faster, who’ll love learning from you and also, about you.

Collaborative culture – Your input will be sought by other teams across the organization because we know we are all interconnected. You will have a direct impact on the way we do things around here. We built an environment of trust where we know the best work is done together and no one gets left behind.

Technical challenges – It’s never a boring day when you constantly leverage your expertise and work with innovative technology to find solutions. You will see your suggestions and recommendations being implemented, having a direct impact on the company’s growth.

Growth is encouraged – We embrace advancement and want to make sure that you feel empowered to grow and experience as much as possible while you’re here. We partner with you to guide you on your career objectives in all transparency. We know that one of the best places to find our future leaders/experts is internally and endorse those who have learned and progressed with us!

Flexible Remote/Office Work Environment – What suits you best? You can work remotely from home and/or choose to go to our office… or why not both? You choose! Our office space has a great view of the Mount-Royal, plenty of natural light, and not to mention… a keg and pool table.

Flexible hours – We recognize that you work hard and we encourage you to take the time to rest and recover when you’ve gone over and above the call of duty to get something done.

Competitive benefits – We keep our ear to the market to reward your hard work and compensate you properly. We offer a comprehensive healthcare plan including medical, dental, telemedicine, and so on…