Thorne Hiring for CUSTOMER SERVICE REPRESENTATIVE- Mon-Fri :am-pm- Remote at Summerville, SC Full Time

**Job Category****:** Sales **Requisition Number****:** CUSTO002091 Showing 1 location **Job Details**

**Description**

**Customer Service Representative Entry Level**

**Training Mon-Fri 9am-5pm for 3+ weeks and then will work a schedule of Mon-Fri 11:30am-8:00pm. This is a remote position, must have high speed internet and a distraction-free workspace.**

We are looking for top of market talent to help grow and innovate our company. If you are someone who embraces challenge, fosters innovation, and desires to make a difference in the world, then lets talk.

At Thorne we make products that matter – ones that make people’s lives better. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. As a Thorne Customer Service Representative Entry Level youll be joining a team of more than 350 passionate individuals committed to our cause of providing superior health solutions.

**A day in the life of a Customer Service Representative Entry Level at Thorne requires:**

• Becoming thoroughly knowledgeable of the Customer Service Procedures Manuals and maintaining knowledge base on an ongoing basis as procedural changes occur.
• Knowing and following the Customer Service Department policies and procedures and Thorne Research policies and procedures as outlined in the Employee Handbook.
• Working willingly in different areas as assigned.
• Building and maintaining knowledge of Thorne Research product names, codes, and numbers to ensure efficient and accurate order entry.
• Exhibiting good telephone etiquette skills and communicating effectively. Possessing a pleasant, friendly telephone voice and having good rapport with customers.
• Maintaining a professional attitude when under stress, a deadline, or when dealing with a problem, and demonstrate good judgment in doing so.
• Entering orders accurately and quickly with attention to detail and following department procedures and company policy including completing all paperwork fully.
• Understanding, retaining, and utilizing company and product information to assist customers with orders or questions (for example, up-selling a new product, offering an alternative product when the requested product is out of stock, advises customer when close to a discount).
• Taking initiative to consult with CS lead or supervisor on customer issues, taking into consideration applicable Thorne guidelines and the objective to be achieved by offering a solution.
• Demonstrating trust by being consistent in performing work and responsibilities and by completing assigned tasks in a timely and satisfactory manner, without supervision.

**Employment is contingent on satisfactory results from a drug screening, background and reference checks.**

• What You Need:**
• High school diploma
• Prior customer service experience preferred
• What We Offer:**

At Thorne, we offer employees the chance to work with great people on exciting projects, with opportunity for growth. We also provide a full range of benefits for you and your eligible family members, such as:

• Competitive compensation
• 100% company-paid medical, dental, and vision insurance coverage
• Company-paid short- and long-term disability insurance
• Company- paid life insurance
• 401k plan with employer matching contributions up to 4%
• Gym membership reimbursement
• Monthly allowance of Thorne supplements
• Paid time off, volunteer time off and holiday leave
• Training, professional development, and career growth opportunities
• A safe and clean work environment

We Are Committed To Providing Personalized Health Solutions, Cutting-edge Home Health Test Technology, And Superior Supplements. To Do That, Thorne Owns Every Step Of Its Business, From R&D To Product Delivery And Customer Service. Currently, We Are:

• The only company with exclusive partnerships with the Mayo Clinic and U.S. Olympic teams.
• The #1 prescribed practitioner brand to 30 to 40-year-olds.
• The #2 most dispensed supplement brand.
• The fastest growing supplement company with sales on Amazon; the #1 practitioner brand; with an average ranking of 4.42 of 5 stars.

*If you want to make a difference in the lives of others consider becoming part of the Thorne team.*

*THORNE IS AN EQUAL OPPORTUNITY EMPLOYER*

***This is a Non-Exempt (Hourly) Position***

**Qualifications**

**Skills**

**Behaviors**

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**Education**

**Required**

High School or better.

**Experience**

**Licenses & Certifications**