This Is Voice Hiring for Call Center Agent at Jersey City, NJ Full Time

As a Call Center Agent, you will be at the forefront of our commitment to delivering excellent customer service. You will play a crucial role in ensuring customer satisfaction, resolving inquiries, and maintaining a positive company image. Your responsibilities will include but are not limited to:

Key Responsibilities:

• Customer Interaction: Handle inbound and outbound customer calls professionally and courteously. Assist customers with inquiries, concerns, and requests in a friendly and empathetic manner
• Product/Service Knowledge: Acquire in-depth knowledge of [Company Name]’s products/services to provide accurate information and solutions to customers
• Problem Resolution: Identify and resolve customer issues promptly and efficiently. Escalate complex issues to higher levels of support as needed
• Communication: Communicate with customers via phone, email, or chat as required. Follow up with customers as needed to ensure their needs are met
• Quality Assurance: Adhere to company policies, procedures, and quality standards to ensure consistency and excellence in customer service
• Adaptability: Stay updated on product/service changes, company policies, and industry trends to provide accurate and up-to-date information to customers

Requirements

• High school diploma or equivalent; some college education preferred
• Excellent verbal and written communication skills
• Strong problem-solving and interpersonal skills
• Ability to work in a fast-paced environment and handle stressful situations with patience and composure
• Proficiency in using CRM software and other relevant computer applications
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Positive attitude, willingness to learn, and a commitment to providing exceptional customer service

Benefits

• Competitive Salary
• Health Insurance
• Retirement Plans
• Paid Time Off (PTO)