ThinkSpace Education Hiring for Student Support Officer Full Time

Welcome to Thinkspace Education, an inspiring, innovative, creative and fun place to work.

We are a postgraduate school for the creative industries, mostly focussed on music, including music for film games and television, songwriting and music production. All our master’s courses are 100% online so our students are all over the world.

The Role

We are looking for a student support officer to help our ever-growing band of students. This is a wonderful opportunity for anyone who loves creating music or sound design and wants to work remotely as part of a friendly and innovative team.

About You

You need to be self-motivated, empathetic and diplomatic, a good listener and good at finding solutions to problems.

You must have a good knowledge of writing or playing music, preferably using music technology – almost all the staff have a background as professional musicians, songwriters, and film composers so you’ll fit right in.

We run very professionally focussed courses, but it is still an academic qualification so you will need at least an undergraduate degree, but it can be in any subject.

You will need excellent written and verbal communications skills. You must provide a covering letter with your application.

About the Job

Your role will be to;

• to respond to enquiries for current students, liaising with the rest of the postgraduate

Team to provide a timely and satisfactory answer to their query.

• proactively reach out to students to ensure they are fully engaged members of the community
• refer students on to specific learning, academic and personal support where they are encountering difficulties
• support initiatives to support students with specific learning needs
• engage with potential students
• general student administration and support

This is a remote position so you can live anywhere in the UK as long as you have a fast, reliable internet connection. We start our day with a morning meeting on Slack where everyone gets together. Hours can be flexible as long as there is sufficient overlap with the rest of the team. We also enjoy occasional face to face social meet ups where the team comes together from all over the country to Chichester in West Sussex which is where we are based.

Holidays: 20 days plus public holidays increasing by 1 day a year per year of service up to 25 days.

This is a permanent full time, PAYE position with sick pay and a pension. Part time 4 days a week is a possibility.

How to Apply

If you are not a musician and/or do not submit a covering letter we will not consider your application and you will be rejected.

Apply through Indeed but include a CV and a covering letter. Show us you’ve really thought about this rather than copying and pasting “to whom it may concern!” Every time we advertise a job it is very competitive so just help us understand what you will bring to become part of our team.

We are an equal opportunity employer. We are committed to diversity and inclusion amongst our job applicants, staff and students. We service creative industries where many groups a under-represented. We want to make a difference and help to change that.

Job Types: Full-time, Part-time, Permanent
Part-time hours: 40 per week

Salary: £25,000.00 per year

Benefits:

• Flexitime
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Application question(s):

• Do you write or play music – if so what’s your instrument!?

Education:

• Bachelor’s (required)

Work Location: Remote