Thermo Fisher Scientific Hiring for Software Support Specialist at Toronto, ON Full Time

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location/Division Specific Information

Chromatography and Mass Spectrometry Division (CMD) we serve customers in a range of markets and applications from environmental and food safety analysis to forensic science and toxicology.

Location: Remote

How will you make an impact?

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have a real-world impact, and you’ll be supported in achieving your career goals. In the Chromatography and Mass Spectrometry Division (CMD) we serve customers in a range of markets and applications from environmental and food safety analysis to forensic science and toxicology.

What will you do?

We seek an emerging professional with strong troubleshooting, critical thinking, and social skills to support our customers in their use of our Chromatography Data System (CDS) and Mass Spectrometry (MS) Software. Your position will be housed in the Software Support function and will support internal and external customers. Helping you do this, is a team of Software Support professionals who work collaboratively to attack issues together. Everyone on the team actively:

• Acts as the initial point of contact for customer support requests
• Helps our customers make the most of their software deployments
• Develops collaborative relationships with our customers
• Visits customers for on-site relationship building or troubleshooting
• Serves as a customer advocate to identify mutually beneficial resolutions for us and the customer.
• Builds working relationships with other departments of Thermo Fisher Scientific, particularly within the Software Development and Product teams
• Proactively learns new technologies as well as the supported products

How will you get here?

Education

High school diploma or equivalent required.

Bachelor’s Degree in Computer Science, Mathematics, Life Sciences or related field is preferred.

Experience

• Minimum of 5 years CDS administration experience
• Experience with MS software preferred

Knowledge, Skills, Abilities

• Experienced with CDS or MS Software
• Solid understanding of Cloud Deployments
• Working knowledge of Windows Server, Win 7, Win 10
• Database Management a plus!
• Knowledge of chromatography instrumentation and its usage in an industrial laboratory setting is advantageous
• Proficient in Spanish is a plus.
• Comfortable with and effective at expressing and exchanging ideas, concepts, and designs in a group setting
• Customer-focused and committed to customer allegiance
• Ability to collaborate closely with people at all levels, from technical experts to novice users
• Organized with the ability to prioritize workload and work under pressure
• Ability to travel nationally and internationally up to 20% of the time

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com