Job Description
At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life – enabling our customers to make the world healthier, cleaner and safer.
We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies.
With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services.
Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on now and in the future.
Responsibilities :
This is a modified position within Central Lab Operations, which consists of Global Site Services and Sample Management. This role provides support to leaders of the aforementioned departments in addressing quality issues that may arise, and to succeed in this role one must possesses a working understanding of these department’s primary functions.
Education and Experience :
Bachelor’s degree or equivalent and relevant formal academic / vocational qualification; previous lab or customer service experience that provides the knowledge, skills, and abilities to perform the job comparable to >
2 years; or equivalency in education and professional experience, consisting of a combination of appropriate education, training and / or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.
Knowledge, Skills, and Abilities :
Strong attention to details
Problem resolution and negotiation
Critical thinking and problem-solving skills
Practices good documentation
Adherence to timeliness and deadlines
Ability to maintain confidentiality (both personal and professional)
Personal accountability
Specific knowledge of Global Site Services and Sample Management processes
Ability to access and use a variety of computer software developed both in-house and off-the-shelf
Knowledge of PPD’s Preclarus® central lab database and / or lab information management system and supporting quality management system(s)
Additional / Specific Job Responsibilities :
Sets up and leads meetings pertaining to quality issues
Investigate and draft quality events (QE)
Perform root cause analysis
Collaborate with Quality Assurance to ensure accuracy of QE(s)
Oversees / manages the group email box, providing key responses to questions and concerns
Follows up with necessary staff members to find resolution to identified quality issues
Work with Global Site Services staff or directly with Central Lab contracted vendors to identify or otherwise verify vendor non-compliance
Escalates issues to leadership / appropriate departmental leads to ensure satisfaction of internal and external customers
Familiarize oneself with Global Site Services and Sample Management procedures and procedural updates
Team with subject matter experts in updating / emending standard operating procedures (SOP)
Advises subject matter experts / departmental leads of quality concerns that may affect SOPs
Track / notate status of quality events and SOPs for Global Site Services and Sample Management
Collaborates with Global Site Services and Sample Management leadership in execution of process improvement implementation
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us.
As one team of 100,000+ colleagues, we share a common set of values – Integrity, Intensity, Innovation and Involvement – working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.
StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today!
Thermo Fisher Scientific is an EEO / Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility / Disability Access
Job Seekers with a Disability : Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process.
For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments.
If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*.
Please include your contact information and specific details about your required accommodation to support you during the job application process.
This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process.
Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
Thermo Fisher Scientific is an EEO / Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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