The University of Adelaide Hiring for Service Desk Analyst Job at Adelaide Full Time

(HEO4) $64,961 to $71,203 per annum plus an employer contribution of up to 17% superannuation may apply

Fixed term, part-time (0.6FTE) position for a 12 month period

The Service Desk Analyst provides first level support to staff and stakeholders to triage support issues within the JBI Evolve Group.

JBI is a complex, international research and development agency with over 40 staff in its headquarters in Adelaide and more than 1500 researchers located in collaborating centres in the UK, Europe, USA, Canada, the Middle East, Africa, South East Asia, New Zealand and Australia. With almost 80 Centres and groups, servicing over 90 countries, JBI is a recognised global leader in evidence-based healthcare.

JBI has developed a collection of world-class resources driven by the needs of health professionals and consumers worldwide. As JBI implements its ‘JBI Evolve’ project, the range of software products and number of users is increasing and will continue to grow. We are seeking an individual who has service desk or customer services support experience to provide first level support to staff and stakeholders to triage support issues for the JBI Evolve project.

To be successful you will need:

• Demonstrated experience in a service desk or similar customer services support role.
• Demonstrated experience supporting users in an enterprise environment.
• Ability to work well both independently and as a member of a team.
• Demonstrated high level verbal, written and interpersonal communication skills.

Enjoy an outstanding career environment

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs – including significant industry, government and community collaborations – offers you a vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work’s cutting-edge nature – not just in your own area, but across virtually the full spectrum of human endeavour – provides a constant source of inspiration.

Our culture is one that welcomes all and embraces diversity consistent with our Staff Values and Behaviour Framework and our Values of integrity, respect, collegiality, excellence and discovery. We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.

We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life. Flexible working arrangements are on offer for all roles at the University.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.

Learn more at: adelaide.edu.au/jobs

Your faculty’s broader role

The Faculty of Health and Medical Sciences contains one of Australia’s largest concentrations of leading health researchers, teachers and clinical titleholders. It’s comprised of eight schools and a number of specialist disciplines, institutes and centres, variously focused on world-class research, and training the next generation of: medical doctors; surgeons; dentists; nurses; psychiatrists; psychologists; and other health professionals.

Learn more at: health.adelaide.edu.au

If you have the talent, we’ll give you the opportunity. Together, let’s make history.

Click on the ‘Apply Now’ button to be taken through to the online application form. Please ensure you submit a cover letter, resume, and upload a document that includes your responses to all of the selection criteria for the position as contained in the position description or selection criteria document.

Applications close 11:55pm, 4 April 2022.

For further information

For a confidential discussion regarding this position, contact:

Michael Marriott
IT Digital & Delivery Manager
P: +61 (8) 8313 9191
E: [email protected]

You’ll find a full position description and/or selection criteria below: (If no links appear, try viewing on another device)

The University of Adelaide is an Equal Employment Opportunity employer. Women and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply.