THE TIRE RACK, INC Hiring for Customer Care Specialist a-p at South Bend, IN Full Time

Health, Vision, and Dental Insurance; Matching 401k; Paid Time Off

Hourly, Non-Exempt, Starting at $18 / hour

Tire Rack is seeking great Customer Care Specialists that want to join a great e-commerce team! Specialists will work as a team to provide support to a wide range of contacts. Each team member utilizes in-depth knowledge of company products, processes, and programs to solve problems and take initiative in shaping each customer’s experience. If you have a background in customer support and are looking for a fast-paced, collaborative work environment, we would love to hear from you!

Responsibilities:

• Identify and assess customer needs in a high volume call center environment;

• Communicate policies, grant accommodations, and show good judgment in all decision making;

• Resolve customer issues, providing appropriate solutions and follow up, via telephone or email to ensure resolution;

• Collaborate with other departments to resolve technical issues;

• Respect and appreciate every customer.

Requirements:

• 2+ years of Customer Service experience, preferred;

• Quick learner with a positive attitude and a heart for providing great customer service;

• Excellent verbal communication skills;

• Strong written skills for email and written follow-up correspondence;

• Strong ability to navigate the Internet efficiently;

• Ability to prioritize and manage time effectively;

• Ability to work in a fast-paced environment independently and as part of a team.

Hours:

Training: 4-6 weeks, Monday-Friday.

– Schedule: Monday-Friday, 9:00am – 6:00pm, plus one (1) Saturday per month from 9:00am – 4:00pm.

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