The Staffing Group Hiring for IT Support Officer Job at Melbourne Full Time

Get to know us

BANXA is a hyper-growth global Payment Services Provider that enables the purchase of digital assets and currencies such as Bitcoin or USDT using traditional currencies, such as Australian Dollars, Euros and Pounds (just to name a few)! Every 15 seconds someone purchases cryptocurrency with us !

BANXA is powering global crypto giants, such as Binance, Kucoin, OKEX and Huobi, some of which have invested in us to back our mission.

Our on-and off ramp product manages the entire value chain to provide a seamless, secure experience whilst being internationally compliant . Our mission is to connect the old world to the new world, by onboarding the masses to digital currency!

We have recently been named as “One of the 50 fastest growing companies of the Year” by The Silicon Review Earlier this year we listed on the Toronto Stock Exchange (TSXV) and on the Boerse Frankfurt, our market capitalisation quickly grew to $100M.

Were a global team spanning across 10 countries, with 4 offices, in Australia, Lithuania & Philippines. The majority of the team sits in Melbourne at our headquarters in Cremorne however our connected and collaborative culture empowers our people to excel. As an up and coming tech- unicorn in our space, we are early adopters, progressive in our approach and adaptable to the ever changing landscape

Your New Gig

At BANXA we take the approach of what works for you works for us . We have people spread across the globe and have to provide IT support to our employees in different ways. Weve grown rapidly in the past 6 months so were looking for an extra pair of hands to support us! As we continue to grow, we require an additional IT Support Officer who will be responsible for end user support and system support along with system and device configuration. The IT Support Officer will be a core member of the tech team and will support the global organisation with the systems and tools they need to succeed.

As our go to person in this space you will take full ownership of troubleshooting across our fleet of Windows and Apple machines, however your core focus will be our Windows devices. You will also provide troubleshooting across Google Workplace and a wide range of SaaS based applications. Not only will you provide support, but youll also be one of the first people new BANXA-NIANS will meet on their first day so youll live and breathe our values, youll be a great communicator and youll work closely with P&C to make sure new employees have a kick-ass first day!

Our IT function is growing quickly, so we would love to hire someone who will grow with us!

This role will be located in our NEW Melbourne Office in Cremorne

What You’ll Do

• Providing technical support, troubleshooting and management of systems and devices never losing sight of end user satisfaction
• Evaluate and procure IT software and hardware, as well as install, configure and maintain hardware and software for new and existing employees
• Developing documentation, training materials and guides to support the use of technology
• Anticipating potential issues, sharing your ideas to counter them
• Providing training to users and helping them with how they can utilise digital technology to help them work better
• Set up new staff with the standard applications and accesses
• Work with People and Culture to optimise onboarding, ensuring it is as seamless as possible

You should apply if

• You have a few years experience working in a similar role and environment
• Excellent verbal and written communication skills
• Experience in setting up and configuring Windows environments, it will be beneficial to have (experience with Apple devices, but not essential)
• Experience working with Google workplace and various SaaS based applications
• Experience configuring and monitoring wifi and LAN network
• Can do attitude and ability to work in a fast paced startup environment

What will put you on top of our shortlist

• Windows & Apple configuration experience
• Experience administering Jira & Confluence
• SaaS based application troubleshooting
• Experience with MDM tools such as Ninja or JAMF is a plus

Logistics

To be eligible for this role you must be located in Melbourne and hold full Australian working rights, unfortunately, we are unable to offer visas of any kind at this time!

We promote a diverse and inclusive culture at Banxa. Fun fact: we currently have over 20 different nationalities in the team, this makes for great potluck lunch days!

Benefits

• Competitive salary
• Expand your knowledge on Crypto
• Brand fancy new offices in the middle of Cremorne
• Beer on tap for those essential team bevs
• Fully stocked kitchen & coffee machine
• Ping Pong & Foosball Table
• Weekly team Personal Training sessions
• Monthly morning tea
• Lunch & Learn sessions
• Crypto is a generational event and with Banxa you will be at the heart of this evolution
• Working in a disruptive and hyper growth organisation & industry where the possibilities are endless
• Flexible working, location & hours, two days in the office!
• Autonomy, ability to make a change & progress your career

What next?

If this sounds like something that will make you want to get out of bed on a rainy day, click apply or slide into our emails – [email protected]