The Ranch at Rock Creek Hiring for Ranch Concierge at Philipsburg, Montana Full Time

The Ranch Concierge is responsible for sculpting customized trip itineraries for ranch guests.  This positions is responsible for fostering a relationship with our guest before they get here by pre-booking all activities, spa treatments and documenting all special requests for each guest reservation. They will often act as a Ranch host when guests are on property.

Full-time, year-round employees enjoy a benefits package that includes insurance, PTO, and holidays.  Employees who successfully complete the season will be eligible for a bonus.  Shared, onsite staff housing is available to employees at no cost. The Ranch also provides complimentary access to basic food items and a daily lunch provided by our staff cook.  

Essential Duties and Responsibilities

• Act as the single point of contact for each assigned guest to assist with planning prior to their stay.
• Follow pre-booking timelines and communicate with guests in a timely and efficient manner.
• Anticipate guest needs by asking probing questions about their upcoming visit.
• Note and confirm guest requests with all pertinent guest information; Names of family members, special requests, dietary restrictions, room/view requests, follow up needs, allergies.
• Accurately record all bookings in customized guest itineraries.
• Ensure all guest details are accurately recorded in the PMS/activity schedule and communicated to all Ranch departments and other stakeholders.
• Communicate guest concerns, requests, special requirements, issues and any other pertinent information to management and appropriate department in a timely manner.
• Maintain accurate notes and traces to ensure full and proper follow-up to all action items.
• Act as Ranch host welcoming guests, answering questions, assisting with any requests or changes to itineraries, and any other aspects needed by guests.
• Follow all benchmarked standards set forth by Forbes Travel Guide and Relais & Châteaux
• Ensure maximum room occupancy in line with company policies, rates and reservation rules in a bid achieve room revenue goals.
• Maintain paper and online files in a neat and orderly fashion.
• Maintain a neat work area.
• May assist the Director of Sales & Marketing in entering and maintaining room group blocks.
• Provide backup assistance to reservations area in times of high volume.
• Education/Experience
• High school diploma or equivalent
• Experience should include prior hotel operations experience. Concierge experience and Les Clefs d’Or certification preferred.
• Previous call center experience beneficial
• Previous data entry experience beneficial
• Knowledge of Word, Excel and Outlook mandatory, Springer Miller experience beneficial.
• College or university qualifications beneficial. 
• Fluency in two or more language a plus
• Special Skills/Equipment
• Ability to read and comprehend complex instructions, correspondence, and memos in English.
• Ability to write complex correspondence.
• Ability to hold and comprehend phone conversations.
• Ability to calculate figures and amounts such as percentages and payments.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems with several variables.
• Ability to be patient and calm at all times.
• Ability to be seated and work on a computer for long periods of time.
• Must have attention to detail and excellent organization skills.
• Ability to engage guests in meaningful conversations face-to-face, showing a genuine sense of interest.

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.