The Peninsula Hotels Hiring for Director of Front Office – The Peninsula London at Vancouver, BC Full Time

The Peninsula London is seeking to hire a Director of Front Office who is capable of leading a large operational team, experienced in delivering personalised service within a fast paced high profile hotel.

This position is for immediate hire.

• An exceptional opportunity to join our high-profile flagship hotel opening in London
• Market leading remuneration, service charge, bonus and attractive benefit
• Join our award-winning group, working alongside a highly experienced team.

Key accountabilities

• Oversees the daily operation of front office operations, which includes concierge, guest experience and guest services teams to ensure a highly curated and operationally perfect arrival, departure, and in-house experience to ensure a memorable guest experiences and satisfaction.
• Provide visible department representation, by leading and engaging the departmental team.
• Foster a culture of professional, friendly and engaging service, whilst ensuring guest concerns are managed with appropriate resolution.
• Responsible for the creation of the Front Office budget and expenses in accordance with hotel business plans and objectives.
• Formulate revenue generating strategies to maximise average room rate.
• Co-ordinate with Housekeeping and Engineering to ensure all rooms are ready to be occupied and are maintained in exceptional condition.
• Hires, develops, motivates, supervises, and coaches department employees.

General requirements

• Minimum 3-4 years experience in a similar role within a luxury international property (pre-opening experience is highly desirable).
• Is a natural organiser, highly detailed and able to engage with guests.
• Strong people leader having prior experience managing diverse teams.
• Ability to influence and communicate effectively with the Front Office department and other departments.
• Fluent English language skills and presentation ability.
• Strong technology and software knowledge with the ability to problem solve independently.
• Exceptional customer service skills, ability to engage with VIP’s.
• Strong financial acumen.

We are delighted to receive your CV and liaise with suitable candidates directly.

Job Types: Full-time, Permanent

Salary: $110,000.00-$118,000.00 per year

Schedule:

• Day shift

Ability to commute/relocate:

• Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)