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Customer Services & Support
The Outreach Hub Hiring for Customer Service Representative – Entry Level at Knoxville, TN Full Time
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We believe in making a difference in the community by collaborating with charitable organizations to spread the word about their programs. As we continue to expand, we are currently seeking a dedicated Customer Service Representative to join our team. In this role, you will be the first point of contact for the Fundraising and Marketing & Communications teams.
Responsibilities:
- Be the first point of contact for all external and internal fundraising inquiries.
- Provide a high level of customer service, ensuring consistent thanking and acknowledgment of new/departing donors.
- Work closely with management and the communications team to prepare and send accurate and engaging donor communications.
- Support a variety of fundraising and promotional events, including planning, logistics, and on-the-day support.
- Keep up with fundraising efforts.
Requirements:
- Previous experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational abilities.
- Ability to work collaboratively with cross-functional teams.
- Proficient in database management.
- Passion for charitable causes and community impact.
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