The Outreach Hub Hiring for Customer Service Representative at Knoxville, TN Full Time

As a Customer Service Representative at The Outreach Hub, you will play a pivotal role in ensuring exceptional support and assistance to our donors, supporters, and community members. Your focus will be on providing top-notch service, addressing inquiries, and fostering positive relationships to further our mission.

Key Responsibilities:

• Donor Support: Respond to donor inquiries, requests, and concerns promptly and professionally.
• Information Dissemination: Provide accurate and detailed information about the charity’s initiatives, programs, events, and impact to donors and interested parties.
• Problem Resolution: Resolve donor issues and complaints efficiently, demonstrating empathy and understanding while finding appropriate solutions.
• Donation Processing: Assist in donation processing, ensuring accuracy and confidentiality in handling financial contributions and donor information.
• Relationship Building: Build and maintain positive relationships with donors and supporters, conveying appreciation and fostering ongoing engagement.
• Documentation and ing: Maintain records of interactions and inquiries, generate s, and provide insights to improve customer service operations.

Requirements:

• Empathy and Compassion: A genuine passion for the charitable cause with an empathetic approach towards donors and their concerns.
• Excellent Communication: Strong verbal and written communication skills, with the ability to convey information clearly and courteously.
• Problem-Solving Skills: Proven ability to resolve issues efficiently and effectively, demonstrating patience and problem-solving skills.
• Organization and Attention to Detail: Strong organizational skills with attention to detail in handling donor information and processing donations.
• Adaptability and Teamwork: Ability to adapt to varying situations, work collaboratively within a team, and support organizational goals.

Why Join Us:

• Meaningful Impact: Be part of a team dedicated to making a positive difference in the community.
• Supportive Environment: Collaborative and inclusive work culture that values teamwork and empathy.
• Opportunities for Growth: Develop and enhance customer service and interpersonal skills while contributing to a noble cause.

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