Scope of Position
The Customer Service Team Lead position in the Department of Education, Development and Resources coordinates, facilitates, and evaluates educational, training and orientation programs for OSU Medical Center colleagues.
Position Summary
Facilitates New Employee Orientation. Works collaboratively with supervisors and managers of frontline patient-facing staff as well as department staff members. Works as the primary classroom instructor for First Impression training given to staff within Revenue Cycle departments and other patient-facing activities. Conducts one-on-one First Impressions skill assessment and coaching as assigned. Coordinates activities with supervisors and managers of patient-facing staff
Minimum Qualifications
Bachelors degree in training and development, human resources or similar field, and two years of relevant experience or any combination of training and experience.
Our Comprehensive Employee Benefits Include:
Regular 40 First Shift
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