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Education Training / Education Training
The Ohio State University Hiring for Senior Student Financial Services Specialist at Columbus, OH Full Time
Job Description
Serves as point of contact for students, OSU departments and external (non-student) customers. Responsible for batching, scanning, indexing, and recording all checks and correspondence in the document management system, and reconciling the daily deposit, and processing totals. Timely and accurately processes payments for tuition, loans, and customer accounts including paper checks, wire transfers, credit card and ACH payments. Maintains and verifies all customer contact data within Workday including the creation of new customer accounts and updating existing accounts. Reconciles, analyzes, and updates student accounts appropriately in accordance with the Digital Flagship technology assistance program. Sorts and directs incoming mail to the appropriate area or person; creates collection letter files and distributes accordingly; analyzes student loan accounts for zero balances and DOB mismatches. Processes all returned mail and updates customer information in the Student Information System (SIS), Workday, and the Stand A Loan (SAL) system. Resolves escalated issues and advises and directs customers using a considerable degree of knowledge that frequently involves high-level problem resolution and negotiation. Maintains an advanced understanding of and ensures compliance with federal, state and university policies. Handles sensitive and confidential information. Maintains advanced understanding of the functionality between the Student Information System (SIS) modules, Workday, and the Stand A Loan (SAL)system. Provides backup to other areas. May work evenings and weekends.
Serves as point of contact for students, OSU departments and external (non-student) customers. Responsible for batching, scanning, indexing, and recording all checks and correspondence in the document management system, and reconciling the daily deposit, and processing totals. Timely and accurately processes payments for tuition, loans, and customer accounts including paper checks, wire transfers, credit card and ACH payments. Maintains and verifies all customer contact data within Workday including the creation of new customer accounts and updating existing accounts. Reconciles, analyzes, and updates student accounts appropriately in accordance with the Digital Flagship technology assistance program. Sorts and directs incoming mail to the appropriate area or person; creates collection letter files and distributes accordingly; analyzes student loan accounts for zero balances and DOB mismatches. Processes all returned mail and updates customer information in the Student Information System (SIS), Workday, and the Stand A Loan (SAL) system. Resolves escalated issues and advises and directs customers using a considerable degree of knowledge that frequently involves high-level problem resolution and negotiation. Maintains an advanced understanding of and ensures compliance with federal, state and university policies. Handles sensitive and confidential information. Maintains advanced understanding of the functionality between the Student Information System (SIS) modules, Workday, and the Stand A Loan (SAL)system. Provides backup to other areas. May work evenings and weekends.
Required Qualifications: Bachelor’s degree or equivalent combination of education and experience; minimum two (2) years of relevant experience; excellent analytical skills and troubleshooting; considerable experience with payment processing, and reconciliation; attention to detail and the ability to resolve issues independently; excellent customer service skills in a high volume environment, including experience with diverse populations; outstanding communication and problem solving skills; general computer skills typically used in an ERP environment; considerable experience using Microsoft Word and Excel.
Desired Qualifications: Awareness of and familiarity with university policies and procedures; Workday financial management system experience; Peoplesoft experience, especially the Student Information System (SIS) modules.
Target Hiring Range for this position is $18.61 to $24.81.
Flexible, collaborative work environment. Team members enjoy working hard, having fun, improving processes, and contributing to make the Office of the University Bursar and The Ohio State University the best it can be.
Regular 40 First Shift