The-NinetyNine-Expo Hiring for CSR Customer Service Representative at Wharton, NJ Full Time

Customer Service Representative CSR

Summary Description

• The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Process sales orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.