The Laramar Group LLC Hiring for Learning & Development Specialist Job at Denver, CO Full Time

Who is Laramar? Founded in 1989, Laramar has grown from a small real estate investment company to a distinguished national real estate investment and property management corporation with a multi-billion-dollar portfolio. For nearly 30 years, Laramar has managed a wide range of properties from high-rise urban to small building to suburban garden-style.

In this people centric role, the Learning & Development Specialist will be responsible for assessing the needs of the organization with the Director of Learning and Development to ensure that the sales, software, and customer service curriculum is delivered with relevance and urgency to what the Laramar business needs are. this team member will help to create and development meaningful training content and resources for the on-site team members as well as new properties. Make It Matter and Build Trust are core values that this person will constantly focus on to ensure the Learning & Development team is providing exceptional experiences to our internal customers.

Responsibilities:

• Support the Director of Learning and Development with administering the Learning Management Systems. This includes creating and managing users/staffing changes/property changes.
• Assist Laramar team members with access and navigation issues in the Learning Management Systems and help manage the Training support ticketing system.
• Responsible for assisting in the creation and maintaining of the Laramar training curriculum.
• Support the creation of training programs and initiatives.
• Schedule, facilitate, and track training events using a variety of instructional techniques.
• Support community takeovers to ensure new team members have the appropriate resources and knowledge of their community and Laramar.
• Help to administer and support company initiatives.
• Responsible for the scheduling and maintaining of the Ellis Partners Mystery Shops.
• Responsible for the facilitation of the Laramar L&D Sales, Software, and Customer Service curriculum for all levels of the business.
• Work closely with Director of Learning and Development and National Director of Facilities to develop maintenance training curriculum.
• Support the Maintenance Learning Management System.
• Support the facilitation of virtual training experiences for L&D and other support departments when needed.
• Partner with the Director of Learning and Development to review the Customer Service Survey data to determine any areas of opportunity.
• Be an integral piece of the Laramar onboarding processes.
• Responsible for the support and training of necessary SOP’s.
• Support the Innovation and Technology department with pilots.
• Maintain an overall positive, helpful attitude when working with team members.
• Assist with any; and all training needs as determined by the Director of Learning and Development.
• Other duties and ad hoc projects as assigned by the Director of Learning and Development.

Qualifications:

• 2+ years Property Management experience (Leasing Consultant/Assistant Manager/Property Manager)
• 2+years of experience with Yardi Voyager
• 2+ years of CRM experience
• 4-year degree or 2-3 years of relevant work experience
• Excellent oral, written, and verbal communication skills
• 2+ years Training Development experience preferred
• Ability to travel 50-70%
• Proven ability to provide outstanding customer service and follow through
• Efficient in Office 365
• Excellent organizational and follow-up skills
• Ability to be self-motivated and work independently or with groups to achieve department goals
• Experience with Maintenance initiatives a plus
• Ability to work in a team-oriented, collaborative environment
• Ability to operate in a dynamic, fast-paced environment
• Strong attention to detail and a positive work approach
• Strong trouble shooting skills with a proactive approach to problem-solving
• Additional skills needed include phone skills, multitasking, time management, product knowledge and market knowledge
• The salary range for this role is $55K – $70K/year.

• The work environment is the typical office environment. The employee must complete their work satisfactorily in an environment where there are significant distractions, including staff, clients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others. Must be able to drive to sites or meetings with staff.
• The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing this job’s duties, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms, and stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 20 pounds and should do so in a sound and safe manner. This job’s specific vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.