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Healthcare / Healthcare

The Iowa Clinic Hiring for Patient Services Specialist at West Des Moines, IA Full Time


Serves as the specialist for the Patient services as a resource for appointment scheduling, billing, and payments. Answer patient phone calls and billing inquiries from the incoming multi-line telephone system and schedule appointments, collect payments on patient accounts, and make outbound calls to patients.

Answer patient questions and billing inquiries from a multi-line live chat system.

Review, audit, and monitor all incoming appointments and payments made from the online system.

Provide outstanding customer service to patients, physicians, and clinic staff.

Promote a positive, professional image of the organization. Requirements; high school diploma or equivalent. Previous experience working in a medical office administrative or billing/collections role preferred.

Possesses knowledge of electronic health records, medical terminology, and multi-line telephone system experience (inbound and outbound).

Job Overview

  • ID: 418719
  • Date Posted:
  • Job Title: The Iowa Clinic Hiring for Patient Services Specialist at West Des Moines, IA