The House of Lords Hiring for Education and Engagement Assistant Job at London, England Full Time

Please be aware that we are recruiting for this role ahead of recruitment needs so may not have any positions available if you are successful at the interview stage.

Introduction

The Chamber and Participation Team (CPT) brings together all the disciplines that support the House of Commons Chamber within one clear structure. The procedural offices that facilitate the core function of legislating, the operational teams who focus on ensuring that the Chamber runs effectively and efficiently, and the public-facing teams who promote Parliament’s role and seek to engage citizens across the UK with parliamentary business.

The Education and Engagement Assistant role sits within the Education and Engagement Team who deliver face-to-face and online educational programmes and learning resources for schools, teachers, home educators and school-age children across the UK.

As part of the Chamber and Participation Team (CPT), we work collaboratively to open up Parliament, to give the public a voice and to shape Parliament in the interests of the public. We reach out to communities and audiences across the UK, promoting an understanding of the role and relevance of both Houses, inspiring people to get involved and empowering people to have a voice.

The Role

The Parliamentary Education Centre aims to inform, engage, and empower young people in the work of Parliament, politics, and democracy. The Education Centre hosts up to 80,000 students per year through onsite and online tours, workshops and special events Programme. We provide resources at the end of each workshop to teachers to increase their knowledge and understanding of the role, work and history of Parliament.

The Education and Engagement assistant’s responsibility will be to deliver high quality and engaging face to face and virtual tours and workshops of the Palace of Westminster across the formal learning age range for all UK schools, supporting subjects such as Citizenship, History and Government and Politics (or their equivalent). The postholder will also support the operations of the Education Centre and the work of the Education and Engagement Service as a whole, including bookings and general administration.

Some key responsibilities for this role include;

• Welcoming visiting school groups to Parliament, which includes briefing groups on arrival, informing them of important security and health and safety information
• Working alongside security and other staff following agreed procedures for efficient access and visitor flow; visitor comfort and safety; and the security of the building.
• Providing operational support for the smooth running of the Education Centre; including occasionally covering the reception desk, answering telephone enquiries, allowing access to Members and staff of both Houses, set up/pack down of learning spaces and the maintenance of accompanying resources
• Providing administrative support to the Education and Engagement Service including, confirming bookings for visits, dispatching publications and communication and recording of accurate visitor figures.

Skills and Experience

The successful candidate will have the following skills/experience:’

• The ability to deliver/present educational content to an audience in an engaging and interactive manner
• The ability to work successfully within a team, whilst upholding the values of equality, diversity and inclusion.
• Experience of delivering excellent customer service in a pressurised visitor environment and prioritise tasks

Why Join

In addition to your salary, we offer an attractive range of benefits including:

• 30 days’ annual leave (increasing to 35 days after first full leave year).
• Civil Service Pension scheme.
• Access to training and development.
• Flexible working.
• Interest free season ticket loan and bicycle loan.

Next Steps

If you would like to apply for this role, please submit an application form providing evidence against criteria’s 2, 3 & 4 in the Job Description.