The Glass Guru of Edmond Hiring for Office Assistant at Edmond, OK, US Full Time

Roles & Responsibilities :

As the primary person on the front lines of customer service, the office assistant handles inbound & outbound contact with customers including, but not limited to :

• Answer inbound phone calls promptly during business hours
• Respond to any voicemails and / or messages from answering service (if applicable)
• Respond to inbound email correspondence, forward on as appropriate
• Greet customers and all other walk-ins
• Screen incoming leads / potential customers
• Schedule estimate appointments
• Quote product by telephone for clients / customers (if applicable)
• Assist Estimators with follow up on pending sales / quotes by phone and / or email
• Strategically schedule work appointments for Installation Technicians, along with customers accordingly
• Troubleshoot issue from field if needed, working with GM / vendors and techs to find solutions
• Check order confirmations from fabricators / vendors for size and pricing accuracy
• Filing of daily work orders and estimates
• Ordering of all office / shop supplies
• Keeping office clean / tidy

Qualifications & Educational Requirements :

All candidates must be able to pass initial background check and drug test

Preferred Skills :

• Excellent verbal / written communications skills
• Microsoft Office proficient (Word, Excel)
• Hardworking, motivated, with excellent organizational and time-management skills

We Offer :

• Paid time off (including your birthday, child’s birthdays and holidays)
• Health Insurance (medical, vision, dental, accident coverage)
• 401k Matching (Simple IRA)
• Potential for wage increases and promotions
• Company events (holiday parties, paid lunches, birthday parties and other team bonding opportunities)
• Online training or courses offered by the company
• Monday-Friday schedule (no nights or weekends)
• Bonus opportunities for attendance and performance
• Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.

Glass Guru is a franchise system. Each location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise.

All inquiries about employment at this franchise should be made directly to the franchisee, and not to Glass Guru Corporate.