The Fountain Group Hiring for Customer Service Tech at Princeton, NJ Full Time

The Fountain Group Is a National Staffing Firm And Are Currently Seeking a Customer Service Tech For a Prominent Client Of Ours. This Position Is In Princeton, NJ. Details For The Position Are As Follows

Contract: 1 year | $25-$28

Job Description

• Will have a thorough understanding of all departmental operations and provide support to customers and field personnel as the primary contact for trouble shooting and resolving product problems; provides critical account support where required; handles high volume of critical, high-risk accounts in addition to other routine requests.
• Applies knowledge and creativity to recognize cause and effect conclusions. Integrates corporate wide and marketing specific strategies and objectives in day-to-day operations.
• Receive inbound customer calls and email communications and address in a professional and friendly manner.
• Review, prioritize and manage group mailboxes for technical services team to ensure all inquiries and complaints are actioned as per procedures.
• Provide first level support in troubleshooting customer complaints across the designated product range by analyzing customer problems and asking the appropriate questions to support resolution.
• Documenting complaints and inquiries using the appropriate guidelines and procedures to ensure completeness and accuracy of the records.
• Documents product complaints and inquiries within established guidelines.
• Provides data to the organization on customer uses/preferences leading to customer driven design/customer usability; Performs work in accordance with defined methods and procedures.
• Understand and follow Quality System by accurate and timely documentation of complaint resolution. Can work a hybrid schedule after completing training.

Qualifications:

• 2-3-years’ experience working in a medical/clinical environment or in customer facing support role in an associated industry and be capable of providing excellent customer experience with challenging technical complaints
• Demonstrates an understanding of the principles of good Technical writing
• Computer Literate; proficient in MS Word, PowerPoint, Excel, and Outlook
• Bilingual fluency in Spanish and English is preferred

Please forward this email to any friends or colleagues as we do offer a Referral Bonus for any candidate who is hired and still gainfully employed after 30 days.