The Estée Lauder Companies Hiring for Manager, Global Digital Education – La Mer at New York, NY Full Time

PRINCIPLE OBJECTIVE:
The Manager, Global Digital Education is responsible for developing and managing the ongoing digital education strategy for La Mer Experts, multi-branded staff, and external partners, including overseeing our LMX E-learning platform. This role is also responsible for the development of seasonal and ongoing digital Education programs and materials targeted to the business needs of La Mer and the individual global markets. Will work closely with Executive Director, Global Curriculum on all department initiatives.

RESPONSIBILITIES:
Develop La Mer’s digital curriculum strategy with a digital-first mindset, including: the evolution of La Mer digital learning, upgrades to existing platforms, accelerating video content, and leveraging new technologies to enhance the Expert and Field teams’ learning experience.

Oversee La Mer’s e-learning Platform (LMX), including weekly developer calls, content strategy, future planning and resolving issues in a time manner and raising recurring issues to appropriate team members.

Partner closely with ELC Learn team on ELC Academy multi-branded platform, including ensuring content is relevant and appropriate for multi-branded and generic staff; that the platform reflects La Mer’s brand equity; and participating in calls as needed.

Manage ongoing content calendar for Global Service Experience and Education team, partnering with appropriate pillars, team members and cross-functional partners in Consumer Experience and Social to plan monthly release of content, ensuring a holistic, seamless cadence of content to drive business objectives aligned with region and market requests and needs.

Drive acceleration of video curriculum, including identifying key areas of need, developing scripts, and partnering with director, producer, and editor on production. Ensure all video content meets brand standards and the needs of the regions and markets and is released in a timely manner.

Create seasonal and ongoing global digital Education programs and materials – such as The Journey Begins onboarding and Seasonal Deep Dives and onboarding programs – based on business and global market needs, ensuring that all materials are created with a digital-first mindset and incorporate brand and department strategic goals.

Work closely with Executive Director, Global Curriculum, Product Development and Global Marketing to understand new product launches/positioning of new products within brand and develop materials to support this in training; collaborate with Product Development, Consumer Engagement and Product Marketing teams to ensure consistency of product information and strategic initiatives for all education materials, including Fact Sheets, Q&A and Go-to-Market.

Partner with Skincare Artistry & Advocacy pillar on certification programs, such as Advocacy and Virtual Selling.

Act as point person for Global Service Experience and Education team and TR teams globally, partnering with Regional Education leads in TR Americas, TR EMEA and TR APAC on business priorities, hosting monthly statuses to touch base and sharing insights with team members.

Collaborate with Executive Director, Global Curriculum in conceptualizing, developing, and writing of La Mer Expert communications to support selling initiatives such as, newsletters on LMX, counter letters/updates and launch related materials.

Deliver all programs and materials on time and within designated budget.

Qualifications

REQUIREMENTS:
5+ years of related experience.

Excellent oral and written communication skills

Strong digital skills; previous experience creating digital content, developing, and evolving digital content strategy.

Previous experience writing education materials and programs.

Previous beauty experience preferred.

Excellent organizational skills.

Proven ability to self-manage, work in a fast-paced environment, collaborate and work on multiple projects simultaneously.

Excellent customer service skills, professional attitude, flexibility, and ability to handle change in a positive manner.

Computer skills including Microsoft Office, PowerPoint, Adobe Reader, Adobe Publisher and Articulate 360.

Travel may be required (15%).

Strong team player.

Job: Education / Training

Primary Location: US-NY-New York

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Job Number: 2222687

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company’s policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact [email protected].