The Erb Group of Companies Hiring for Regional Customer Service Coordinator at Mississauga, ON Full Time

Job Location: Mississauga

Position Type: On Site

Shift Hours: Days, Monday-Friday 7:30 a.m. – 4:00 p.m.

We Bring Food to Your Family’s Table

The Erb Group of Companies is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 60 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, Winnipeg and a U.S. terminal in Elverson, PA.

What Will You Do?

Booking delivery appointments for several Erb delivery terminals in Ontario and Manitoba.

Arranging full loads and full loads appointments for several Erb Terminals.

Monitor loading, unloading and appointments – follow up with customers regarding delays, missed appointments and late arrivals.

Ensure customer/shippers are kept informed (follow up) on loads.

Communicate any supplemental billing i.e., additional detention charges, holding charges to the Billing Department.

Customer communication: Follow up regarding specials, rates, and equipment and delivery schedule.

Work with 3rd party Logistics systems i.e., C3, Retail Link, BluJay etc.

Pass on any feedback to Load Coordinator to drivers or customers not adhering to Customer Service or Appointment policies and procedures.

Have a complete understanding of the policies and procedures of the Customer Service department and appointment booking.

Communicate effectively with other departments as it relates to the Customer Service or Appointments.

Assist other team members when required.

Special projects as assigned by Load Coordinator.

All other duties as required.

Who Are We Looking For?

Excellent keyboarding skills, accurate with details and have knowledge of Erb Operations.

Understanding of AS400

Previous experience in the transportation industry preferred.

Ability to handle difficult situations with both internal and external customers.

Have strong investigative skills.

Commitment to customer satisfaction and customer focused.

High level of personal energy and willingness to take the initiative to make Improvements and resolve issues.

Ability to work with minimal supervision.

Good organizational skills, time management and the ability to multi-task

Pleasant telephone manner and good attitude

Willingness to learn all aspects of the Customer Service Department

Ability to work as a team player.

Your Cool Work Perks

Benefits available from day 1

We’re motivated by doing business with good people and hiring them too.

Company paid health insurance plans (health, prescription, dental and vision)

Company paid group life insurance and optional life insurance

Company paid accident and serious illness benefits

Long-term disability insurance

Employee & Family Assistance Program (EFAP)

20 massages per calendar year

TFSA, RRSP & RESP savings plans with company match contributions

Profit-sharing opportunity

Referral bonus program

Safety shoe voucher

Uniform and annual tool allowance for apprentice and mechanic technicians

Corporate discounts with Josslin Insurance and Goodlife Fitness

Educational assistance up to 50%, with specific training required by The Erb Group paid in full

Career advancement opportunities

Community and philanthropy opportunities

Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)

Driver Related Benefits (Add if Applicable)

Modern and well-maintained equipment, 24 hour over-the-road breakdown assistance, paid overtime, and high-performing driver recognition programs.

How To Make Your Next Cool Move

Contact us 1-800-461-5299 or [email protected]

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet almost every qualification. At The Erb Group, we’re committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you’re excited about this role but your past experiences don’t align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others!

The Erb Group of Companies is an equal opportunity employer. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continues to be a safety industry leader.

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