The Erb Group of Companies Hiring for Customer Service Representative at Kitchener-Waterloo, ON Full Time

We Bring Food to Your Family’s Table!

We are now hiring a Full-Time Customer Service Representative for our Baden, Ontario terminal!

Shift Details: Monday to Friday; 8:00a.m. – 4:30p.m.

Responsibilities:
Accept EDI transmissions and enter them in the Erb system, follow up with the terminals on pick up requirements and pick up appointment times.

Entry of orders via Email, phone or EDI

Follow up with customers on transit times and loading times.

Customer Communication: follow up regarding specials, rates, equipment and delivery schedule.

Liaison between Appointment Coordinator, Dispatch, OS&D and major customers.

Working with our customers TMS systems to accept, reject and update loads

All other duties as required.

Qualifications:
Excellent keyboarding skills, accurate with details and have knowledge of Erb operations.

Previous experience with AS400

Ability to handle difficult situations with both internal and external customers.

Have strong investigative skills.

Commitment to customer satisfaction and customer focused

High level of personal energy and willingness to take the initiative to make improvements and resolve issues.

Ability to work with minimal supervision

Good organizational skills and the ability to multi task.

Pleasant telephone manner and good attitude

Willingness to learn all aspects of the Customer Service Department

Ability to work as a team player

Have flexibility to work extra hours when needed, under the direction of the Customer Service Supervisor or Team Lead.

Mandatory statutory holiday coverage

We Offer:
Top industry wages

Early vacation bonus

Workplace safety award program

Group benefit package, including company matched TFSA, RESP, RRSP

Employee Family Assistance Program

Referral bonuses

Employee engagement activities

Make “Another Cool Move”- Join our family of essential workers at Erb Transport!

Contact us 1-800-461-5299 or [email protected]

Company website: www.erbgroup.com

Named by Trucking HR Canada as Top Fleet Employers for eight consecutive years, and Best Fleets to Drive For (2022) through Truckload Carriers Association, we have grown significantly since our induction in 1959 and have become one of Canada’s largest family-owned refrigerated trucking companies. Although we have over 1,500 employees, we have not forgotten where we started or that our greatest asset is our people. Strong values and support for our fellow colleagues is a unique and important part of the workplace experience that is encouraged here.

Erb Limited is committed to the principle of equality in employment.

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