The Erb Group of Companies Hiring for Customer Service Coordinator at Mississauga, ON Full Time

We Bring Food to Your Family’s Table!

We are now hiring a Customer Service Coordinator for our Mississauga, Ontario terminal!

Shift Details: Days, Monday-Friday 9:30 a.m. – 6:00 p.m.

Responsibilities:
Booking delivery appointments for several Erb delivery terminals in Ontario and Manitoba.

Arranging full loads and full loads appointments for several Erb Terminals.

Monitor loading, unloading and appointments – follow up with customers regarding delays, missed appointments and late arrivals.

Ensure customer/shippers are kept informed (follow up) on loads.

Communicate any supplemental billing i.e., additional detention charges, holding charges to the Billing Department.

Customer communication: Follow up regarding specials, rates, and equipment and delivery schedule.

Work with 3rd party Logistics systems i.e., C3, Retail Link, BluJay etc.

Pass on any feedback to Load Coordinator to drivers or customers not adhering to Customer Service or Appointment policies and procedures.

Have a complete understanding of the policies and procedures of the Customer Service department and appointment booking.

Communicate effectively with other departments as it relates to the Customer Service or Appointments.

Assist other team members when required.

Special projects as assigned by Load Coordinator.

All other duties as required.

Qualifications:
Excellent keyboarding skills, accurate with details and have knowledge of Erb Operations.

Understanding of AS400

Previous experience in the transportation industry preferred.

Ability to handle difficult situations with both internal and external customers.

Have strong investigative skills.

Commitment to customer satisfaction and customer focused.

High level of personal energy and willingness to take the initiative to make Improvements and resolve issues.

Ability to work with minimal supervision.

Good organizational skills, time management and the ability to multi-task

Pleasant telephone manner and good attitude

Willingness to learn all aspects of the Customer Service Department

Ability to work as a team player.

We Offer:
Top industry wages

Early vacation bonus

Workplace safety award program

Group benefit package, including company matched TFSA, RESP, RRSP

Employee Family Assistance Program

Referral bonuses

Employee engagement activities

Make “Another Cool Move”- Join our family of essential workers at Erb Transport!

Contact us 1-800-461-5299 or [email protected]

Company website: www.erbgroup.com

Named by Trucking HR Canada as Top Fleet Employers for eight consecutive years, and Best Fleets to Drive For (2022) through Truckload Carriers Association, we have grown significantly since our induction in 1959 and have become one of Canada’s largest family-owned refrigerated trucking companies. Although we have over 1,500 employees, we have not forgotten where we started or that our greatest asset is our people. Strong values and support for our fellow colleagues is a unique and important part of the workplace experience that is encouraged here.

Erb Limited is committed to the principle of equality in employment.