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Customer Services & Support

THE EMPIRE LIFE INS. CO Hiring for Part Time Group Customer Service Representative at Ontario Full Time

Part Time Group Customer Service Representative


What you’ll be working on

  • Delivering service excellence by providing personal, accurate, professional, courteous resolution of inquiries from: Members, Plan Administrators, Advisors, Providers and Healthcare providers;
  • Utilizing internal processes to creatively provide solutions and resolution and minimize escalations
  • Responsible for maintaining positive and the highest quality customer interactions
  • Reviewing insurance policies and ensuring service inquiries are answered empathically and within policy boundaries
  • Responsible for meeting and or exceeding individual performance targets as they relate to the business units’ customer service targets
  • Providing immediate and ongoing support for all digital platforms
  • Claim processing – customer experience, one call resolution
  • Ownership of client interaction from beginning to the end
  • Apply training for different processes, products, initiatives
  • Documenting exceptions and escalations with details to ensure that internal stakeholders are aware of circumstances


What you’ll need to have

  • Highly coachable attitude and working well within a team environment
  • Ability to research, investigate, analyze and present information clearly to a variety of audiences
  • Ability to prioritize and balance multiple tasks
  • Clear writing, listening and verbal communication skills
  • Attention to detail/accuracy
  • Well-developed analytical and problem resolution skills
  • Active listening and empathy skill
  • Ability to navigate multiple screens and programs at the same time


It would be nice for you to have

  • Previous experience working with customers or under pressur
  • Advanced or Native Bilingualism in French/English
  • Experience in a team setting either career or personal
  • College or University education


Beyond the salary

For regular full-time positions, Empire Life offers a competitive salary and comprehensive benefits package including:
  • Benefits Plan
  • Pension Plan
  • Social Club
  • Learning & Development
  • Current Career Opportunities
  • Career Choices
  • Fully Remote Opportunity
  • Flexible Part Time Positions Available
  • Atlantic or Pacific Time Zone Candidates Welcome


Get to know us

We are one of the top 10 life insurance companies in Canada and offer an environment that encourages the pursuit of personal and professional success. At the heart of that success is our focus on customers; we provide protection and financial security for Canadians—with a personal touch.

We acknowledge and reward talent, and support our employees in achieving and exceeding individual and organizational goals. Our goal is to make Empire Life a great place to work, learn and grow, where people can be their true selves, feel they belong and have equal opportunity for growth in their careers. We’re also committed to supporting an inclusive workplace that values diversity.

If you’re looking for an exciting opportunity and the chance to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply.

Empire Life is committed to providing equal access to employment. Empire Life welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format please contact [email protected]

Job Overview

  • ID: 283756
  • Date Posted:
  • Location: ,
  • Job Title: THE EMPIRE LIFE INS. CO Hiring for Part Time Group Customer Service Representative at Ontario