The Dufresne Group Hiring for Virtual Customer Service Representative at Remote Full Time

The Dufresne Group is currently seeking a Virtual Customer Service Representative for our eCommerce Team within our Home Office located at 147 Commerce Drive in Winnipeg, MB.

As a Virtual Customer Service Representative, you will be responsible for maximizing virtual store sales and profitability by effectively managing the administrative component of our customers in store & after sales experience

The Dufresne Group is committed to investing in our team members; we offer:

Market competitive wages;

Comprehensive benefits plan and excellent employee discounts;

Employer Sponsored Retirement Savings Plan;

Career growth and continuous development;

Respectful and family-oriented working environment with strong company values.

As a Virtual Customer Service Representative, you will:
Ensure excellent customer relations by responding to customer needs consistent with company standards, culture and business practices

Ensure efficiency and accuracy in relation to:
customer orientation

customer inquiries (via email and/or phone)

payment management

follow policy and procedures

report maintenance

sales order entry details

stores open order summary

sales order invoice reconciliation

Ensure effective and timely interactions with other departments

Always keep the customers’ best interest in mind

As a successful candidate you will have the following:
High school diploma, GED or equivalent skills and experience

Excellent communication and interpersonal skills

Well-organized, ability to follow through tasks to completion

Over 2 years of experience in customer service environment

Demonstrated working knowledge of MS Office products and ability to learn in-house computer programs

Able to work during retail hours (days, evenings, weekends and holidays)

May be required to be scheduled for shifts ending at Midnight CST

Apply now!

The Dufresne Group welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.