The Dufresne Group Hiring for Customer Service Agent at Winnipeg, MB Full Time

Do you enjoy taking care of people and being part of a team? Do you thrive in collaborating with diverse teams and resolving a variety of concerns (including delivery, warranty and extended warranty)? Can you take ownership and manage cases from beginning to resolution?

The Dufresne Group is currently seeking Customer Service Agents for our Guest Care Team within our Winnipeg Distribution Centre located at 230 Panet Road.

What are the perks?

Market competitive wages;

Comprehensive benefits plan;

Excellent team member discounts;

Employer Sponsored Retirement Savings Plan;

Career growth and continuous development;

Free parking.

As a Customer Service Agent, you will:
Provide excellent customer service to our team and our guests

Negotiate resolutions with our valued guests

Accurately open, monitor and close Customer Service Orders

Accurately record Delivery Completion Data

Answer telephone inquiries regarding deliveries as required and schedule when necessary

Ability to balance the needs of our guests and company alike

As a successful Customer Service Agent, you will have the following:

Availability to work days, evening and weekends as required

Customer Service experience a must. Contact Center experience an asset.

Excellent verbal communication skills and telephone etiquette with ability to negotiate tactfully and act with diplomacy and respect

Good computer skills with ability to quickly learn new applications

If this sounds like you, we would love to meet you!

Apply now!

The Dufresne Group welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.