The Comfort Authority Hiring for Call Center Customer Service Representative at Tampa, FL Full Time

Call Center CSR Needed – Friendly, Eager and Accurate

The Call Center CSR we need has a natural sense of urgency and drive and loves to contribute to a team’s and company’s success. If you seek the opportunity to work as part of a well-structured group, putting your optimism, friendliness, and sense of duty to its best use, you’ve come to the right place. If you’re an enthusiastic self-starter who doesn’t sit around waiting for the phone to ring, who thrives on accuracy, becoming an expert in your field, variation in your tasks, and are a wee bit competitive then look no further!

Our next Call Center CSR will love the cooperative nature of the role. The easy to learn scripts we use provide the structure needed to shine. This self-starter will take the bull by the horns and enthusiastically perform the job duties assigned, and then ask for more! They know attention to detail, precision, and following the processes are paramount to delivering the best work.

If you’re not ready to dive in headfirst and be a master of the phones, deliver extraordinary experiences to our customers and your teammates, and be a reliable member of The Comfort Authority team, then save yourself and us some time and energy by not applying for the position. Most of your time will be spent talking to customers on the phone via inbound and outbound calling, converting those calls to booked appointments, and being an advocate for our company by adhering to the high standards we’ve set for ourselves.

In 2014 The Comfort Authority was created to provide customers with an experience that the air conditioning service industry usually fails to provide. As a matter of fact, our mission statement is we deliver extraordinary experiences through friendliness, education, and sometimes the installation of things. Our family-owned company started as a husband and wife intent on setting the standard for home services in the area. We’ve built a team around that standard. Our team’s collective effort has made us the highest rated AC company in the area across multiple review platforms. Check us out for yourself!

• Google- 4.9 stars
• Yelp- 4.5 stars
• BBB- 4.96 stars
• Facebook- 4.9 stars
• Angie’s List- 5 stars

We’ll train the right enthusiastic person to become an Authority on The Comfort Authority! Our standards are high, and if you hold yourself to similar high standards, join a welcoming team that is focused on the same goal – delivering as many extraordinary experiences as possible to maintain our reputation and surpass our growth in revenue. We’re looking for candidates who are eager to be a part of our journey. We’ll know if you are that candidate. Apply now!

Position Overview

• Highlights: No Cold Calling, Fun, Supportive Coworkers, Generous Time Off
• Job Type: Call Center Representative, Customer Service Representative
• Work Hours: Full Time, Early Shift (7 – 4) or Late Shift (11 – 8)
• Annual Compensation: $37,400 – $45,700 + bonus and incentive pay opportunities
• Benefits: Group Medical, Dental & Vision, Employer Contributed Retirement Plan
• Location: Tampa, FL

Required Experience and Traits

• Previous customer service, particularly call center based, preferred, but we will be happy to train the right candidate – we hire for personality over experience.
• Reliable transportation
• Great phone voice
• Intermediate computer skills (will work with ServiceTitan – our CRM, Microsoft Excel, and other web-based apps
• Superior attention to detail, organized, eager to work, coachable, and motivated

Job Type: Full-time

Pay: $18.00 – $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person
• Office

Work Location: In person