The College of Health Care Professions Hiring for Student Success Advisor at United States Full Time

Summary: Works in Student Success Services and reports to the Associate Director of Student Success. The primary responsibility of this critical student support role, is to successfully engage with our continuing online student’s readiness into the learning management system called Canvas (LMS). This requires consistent high-touch student communication and engagement services that encourages in-depth support to drive student achievement. You will partner in tandem with the Financial Aid, and Academic Departments to proactively ensure all students have cleared all necessary requirements to successfully continue their online education.

Team member must assure that the College of Health Care Professions (CHCP) and Digital Services philosophy on core values are the basic elements of carrying out the duties and responsibilities of this key role. The core values are the basic elements of how we go about our work. They are the practices we use (or should be using) every day in everything we do. Our core values are a small set of timeless guiding principles which we live by and include:

Core Values:
Innovation – We embrace organizational goals and drive positive change.

Compassion – We care about our students, their future employers, and the communities that they serve.

Accountability – We are committed to responsibly upholding and reinforcing our values.

Respect – We are accepting and considerate of others, regardless of background, abilities or beliefs.

Excellence – We execute our goals with passion and purpose and strive for the highest quality in our results.

Key Job Elements:
Responsible for successfully engage with continuing online students from the Admissions Department to the Student Success Services and the functions of the Canvas Learning Management System (LMS).

Work in team environment with Financial Aid, and the Academic Departments, et al. to assist students in completing the requirements necessary for enrollment, by review report data and team interactions.

Regularly reports on students at risk of withdrawing or not meeting academic requirements to the Associate Director of Student Success and the appropriate academic program director.

Responsible for the improvements in student retention and student satisfaction outcomes.

Develop and maintain a bank of student services assistance options geared to student needs (e.g. referrals to child care, transportation, part time jobs, etc.).

Insures follow up actions based on student survey results, withdrawal data, and other sources of information to get at root causes for student withdrawals prior to completion and drive improvements in student satisfaction and retention.

Responsible for student activities (Welcome Weeks, Student Appreciations days, etc.).

Assist with daily follow up on absent students that requires frequent calls, texting, sending emails, and status notes.

Communicate with students one on one to discuss special topics, training and coaching.

Oversees and provides direction for Student Mentors, Student Ambassadors and Student Clubs.

Organize and facility community service opportunities for students, staff and faculty participation.

Perform other duties as assigned by the Associate Director of Student Success.

Competency:
To perform the job successfully, an individual should demonstrate the following competencies:

Analytical – Collects and researches data; Uses intuition and experience to complement data.

Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.

Interpersonal – Focuses on solving conflict, not blaming; Maintains confidentiality.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

Written Communication – Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.

Change Management – Communicates changes effectively; Builds commitment and overcomes resistance.

Business Acumen – Understands business implications of decisions; Displays orientation to profitability; Aligns work with strategic goals.

Cost Consciousness – Works within approved budget; Develops and implements cost saving measures.

Organizational Support – Follows policies and procedures.

Strategic Thinking – Understands organization’s strengths & weaknesses; Analyzes market and competition.

Judgment – Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions.

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance.

Safety and Security – Observes safety and security procedures.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High school diploma or GED required; degree preferred

Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of students, customers or employees of organization.

Math Ability: Ability to calculate figures and perform statistical analysis.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Internet software.

Certificates and Licenses: None required.

Travel Requirement: Approximately 10%.

Supervisory Responsibilities: None

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job elements, responsibilities, skills, duties, requirements, or conditions is not exhaustive, but merely illustrative of the current requirements of the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.