The Coffey Firm Hiring for Customer Service at Timmins, ON Full Time

Responsibilities:

• Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards.
• Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible.
• Educate client/customers on the rights and responsibilities of parties, requirements, and services to raise community awareness and ensure compliance with legislation and/or processes.
• Collect and compile information for and prepare documentation and correspondence in line with quality and organisational requirements.

Requirements:

• High school diploma or equivalent.
• Positive attitude and excellent communication skills.
• Knowledge of principles and processes for providing excellent customer service.
• Support company values and standards of integrity.
• Excellent verbal and interpersonal skills with a high degree of professionalism.
• Must be able to function as part of a team as well as independently.

Job Types: Part-time, Full-time

Pay: $19.50-$25.20 per hour

Benefits:

• Company pension
• Dental care
• Life insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Timmins, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)