The City of Vancouver is Looking For Clerk III (After-Hours Public Works Dispatcher) at Vancouver, BC Full Time

Organization

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada’s Top 100 Employers, BC’s Top Employers, and Canada’s Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose and Function

The After-Hours Public Works Dispatcher performs a large variety of complex clerical work including: Public work call handling; dispatching of crews and equipment; responding to regular after-hours public works emergency calls; access control, directing visitors to their destination; utilizing a call/work management system (Hansen) for recording calls, work history, dispatching and calling out work crews, and data entry including payroll time entry

This position s to the Time Entry Supervisor (Clerk IV) and Administrative Manager; and indirectly to the Superintendent II, TEOD Services, Engineering Services. The position works closely with Superintendents, Managers, Trade Supervisors, Corporate Payroll and HR. This position is also in regular contact with both unionized and exempt members.

The After-Hours Public Works Dispatcher performs their duties with relatively little supervision and is required to make decisions based on knowledge of departmental and City policies and procedures.

This position works between the hours of 10.45pm to 7.15am, Monday through Friday. The successful candidate may be required to adjust shifts as operationally required.

Specific Duties and Responsibilities

Researching and providing complex and accurate utility information from utility maps, external utility companies, GIS, VanMap and Hansen to crews and the public upon request.

Monitoring, ing and responding to water, sewer, intrusion, fire and other system alarms.

Maintaining and updating computer and manual record systems.

Answering the phone and dispatching crews.

Performing SAP data entry for payroll time entry, costs and billing.

Providing liaison from mobile users to branch offices, City Hall and other public agencies as required. Assist Police, Fire and related departments under emergency conditions.

Dealing extensively with staff and the public.

Word processing, spreadsheet and database duties as required.

Creating and maintaining office files.

Performing other related work as required.

Qualifications

Education and Experience:
Completion of Grade 12, including or supplemented by courses in mapping software, MS Office programs and other standard software courses, or an equivalent combination of education and experience.

Considerable related clerical experience working with computerized record keeping systems, as well as excellent numerical skills with good attention to detail, effective keyboarding and accurate data entry ability.

Preference will be given to candidates with prior public works dispatch and operator experience

Knowledge, Skills and Abilities:
Considerable knowledge of applications such as MS Word, Access and Excel are required.

Knowledge of OMS, VanMap, ENGIS, SIS, Hansen and SAP or equivalent programs are preferred

Good organizational skills to handle a heavy workload, and demonstrated ability to handle volume with deadlines, frequent interruptions and changing priorities.

Demonstrated problem solving skills, and excellent interpersonal and communication skills are essential.

Some experience in doing payroll time entry, accounts payable and activity allocations in SAP;

Experience in using and operating a maintenance/asset management systems such as Hansen and a sound knowledge of underground utilities and knowledge of operational work for street maintenance and traffic crews and underground and overhead utility crews.

Ability to remain motivated working alone.

Good attendance is of operational importance.

Record Checks:
A Police Record Check is a requirement of the position. A clearance requires the absence of any criminal charges or convictions related to this position.

The City’s COVID-19 vaccination policy is currently suspended and as a result, vaccination against COVID-19 is not required at this time. However, should circumstances change and the City deem it necessary to re-introduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties.

Business Unit/Department: Engineering Services (1300)

Affiliation: CUPE 15 Non Pks

Employment Type: Temporary Full Time

Position Start Date: 07/31/2023

Position End Date: 01/31/2025

Salary Information: Pay Grade GR-017: $29.13 to $34.23 per hour

Application Close: September 3, 2023

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion.

Before you click Apply now

Once you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting closing date.

In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.