The Cigna Group Hiring for One RX Customer Service Representative – Remote at Hartford, CT Full Time

The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. Our OneRx product is supported by highl y trained and customer-centric a dvocates who specialize in helping customers with their Pharmacy inquiries including tasks related to benefit and Claim inquiries, Drug price checks, pre-enrollment and price comparisons, general information, Home Delivery Services and Retail pharmacy inquiries. We seek dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at some critical points of their lives. The Call Center Customer Service Representative represents the company, and our people make all the difference in our success.

RESPONSIBILITIES

• Answer inbound calls from members, providers, and customers regarding Pharmacy inquiries, benefits and Claims, Drug price checks, general information, Home Delivery Services, and Retail pharmacy inquiries
• An average of 50-70 calls are expected daily
• T ake calls back-to-back while toggling through several applications on multiple screens .
• Attend 100% of training s and the first 90 days of employment
• Resolve customer complaints through independent problem-solving s kills and one-call resolution
• Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service
• Enjoy a work-from-home lifestyle where you can virtually connect with coworkers and customers.

QUALIFICATIONS

• High School diploma or equivalent
• 1 year of customer s ervice experience is required
• Must have a minimum inter net speed of 10 Mbps download and 5mbps upload (No satellite internet is allowed)
• A dedicated workspace with no distractions is required
• Intermediate profi ciency in Microsoft Outlook
• Strong organization skills, written, and verbal communication skills
• Ability to remain calm and helpful even w hen dealing with difficult situations
• Foster team work and partnership with cross-functional department s to resolve issues and improve customer experience.

Please note that after you successfully complete your application you will be required to take an assessment for this position. You will receive an email that will be sent to you with instructions on how to complete this. You will not be considered for the position if you have not completed the assessment.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17 – 22 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.