THE BW GROUP Hiring for Customer Service Specialist at Remote Full Time

Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You’ll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. Additional tasks include generating policy quotes and providing coverage advice for new and potential customers. Our ideal candidate has previous customer service experience and has excellent rapport with clients. If this sounds like you, please start your application today!Compensation:

60000

Responsibilities:

• Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
• Manage inbound calls related to insurance policy concerns, customer complaints, and general queries
• Track current marketing activities, so you can appropriately respond to insurance-related inquiries with all of the resources at your disposal
• Apply appropriate changes to consumer policies based on the information provided
• Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies

Qualifications:

• Must possess exemplary interpersonal skills, communication skills, and active listening skills
• Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems
• Position requires a high school diploma or GED equivalent
• Basic knowledge of insurance policy procedures and schedules is preferred
• You must have previous customer service experience for this position

About Company

We help families protect their final expenses