The Brick Hiring for FT Customer Service Bilingual Associate -TGI at Edmonton, AB Full Time

Do you love to solve problems and create solutions?

Do you have an exceptional attention to detail?

WELCOME HOME!

Trans Global Insurance is actively seeking to expand our customer service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience.

Responsibilities:
Provide courteous, prompt and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution

Work with peers and management to ensure that customer concerns are addressed in the most efficient manner

Follow up with customers to identify and support their needs

Offer value-added solutions and promote customer loyalty by providing exceptional customer support

Provide best-in-class customer service on very sensitive insurance claims

Explanation of claims process to clients

Correspond with the insured clients employers, and/or physicians if necessary

Maintain up to date knowledge of new policies, procedures and products

Process routine clerical transactions in between calls

Communication with TGI’s partners and credit card companies with respect to payments on client accounts

Participate in customer retention initiatives

Qualifications:
Previous experience in a call centre or customer service environment required

Professional phone etiquette and empathy for sensitive circumstances

Utmost discretion with confidential customer information

Excellent data entry and keyboarding skills.

Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset

Strong attention to detail.

Superior organizational, and multi-tasking skills.

Strong analytical and decision making skills.

Strong desire to take ownership and accountability of task completion.

Intermediate knowledge in Microsoft Office, particularly Excel, Word, PowerPoint and Access

Ability to work effectively with and without supervision

Experience in the insurance industry is an asset

High School or Equivalent is required

1 to 2 years in a claims processing role would be an asset

Why Transglobal:
Flexible “employer-paid” benefits including Health, Dental and Paramedical Services for you and your family

Competitive pay

Paid training

Career progression program

Employee discounts & Personal “Paid” days off

Recognition, incentives, prizes and giveaways!

Be a part of Canada’s largest home furnishings retailer!

We welcome all abilities to apply.

We thank all those who apply; however, only those applicants chosen for an interview will be contacted.