Log In
Sign Up
Customer Services & Support
The Brick Hiring for Commercial Customer Service Supervisor at North York, ON Full Time
Is this job for you?:
Do you have experience leading a team?
Do you have experience leading a team?
Do you believe in putting the customer first?
Do you love to solve problems and create solutions?
WELCOME HOME!
The Brick is actively seeking to expand our service team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous commercial division!
During this time we are pleased to inform you that the safety of our team members, future team members and customers is our main concern. COVID safety protocols (including masks and social distancing) will be practiced during the interview process.
Responsibilities:
Lead a team of Commercial Customer Care Associates
Coordinate service calls for furniture and appliances
Respond to customer inquiries and offer solutions
Process sales order confirmations for builders and large contracts
Co-ordinate product reservations and deliveries for large contracts
Organizing builder/special project deliveries
Consistently follow up with customers on the progress of customer service related issues
Other duties as assigned periodically
Qualifications:
High school diploma or equivalent
Minimum 5 years customer service or sales experience
Excellent telephone manner
Excellent verbal and written communication skills
Strong working knowledge of MS Office programs
Creative problem solving skills
A positive and enthusiastic attitude
Why The Brick?:
Flexible “employer-paid” benefits including Health, Dental and Paramedical Services for you and your family
Competitive pay
Paid training
Career progression program
Access to free personal development training
Employee discounts & Personal “Paid” days off
Recognition, incentives, prizes and giveaways!
Be a part of Canada’s largest home furnishings retailer!
We welcome all abilities to apply.
We thank all those who apply; however, only those applicants chosen for an interview will be contacted.