SUMMARY: Established in 1985, The ALS Association is the only national nonprofit organization fighting ALS on every front. By leading the way in global research, providing assistance for people with ALS through a nationwide network of chapters, coordinating multidisciplinary care through certified clinical care centers, and fostering government partnerships, The Association builds hope and enhances quality of life while aggressively searching for new treatments and a cure.
Reporting to the Manager Director Care Services, Care Services Educational Program Manager will be responsible for assisting with the development, implementation, and monitoring of education programs for all key stakeholders to include The ALS Association staff, persons living with ALS, their families, healthcare clinicians, and community partners.
DUTIES AND RESPONSIBILITIES:
Develop and implement key educational programs with Territory Care Services Staff and identified stakeholders /Care Services Committee for both internal and external audiences within assigned territory to include but not limited to: Caregiver Labs/Bootcamps, Caregiver Conferences, symposia, research updates, youth and children programming, in-services, etc.
Design and implement educational programs with Territory Care Services Staff and identified stakeholders /Care Services Committee to address The ALS Association three prong approach to support of those living with ALS through care, research, and advocacy.
Identify and monitor education program objectives, goals, and benchmarks to ensure intended outcomes are met; create plan of action when necessary to achieve intended outcomes.
Assist with the development of program evaluation frameworks to assess the strengths, weaknesses, and to identify areas for improvement. Proactively recommend revisions to programs as indicated by information received, strategic initiatives and required deliverables.
In collaboration with Managing Director Care Services and home office staff maintain ongoing communications to identify needs, gaps, and areas of improvement for educational programs and associated collateral materials.
Work with subject matter experts in the fields of symptom management, children’s programs, research development, professional designations, and member organizations to maintain ‘best’ practice in Association programs.
Implement alternative education solutions to allow for the implementation of programs through in-person, virtual, and hybrid platforms.
Collaborate with Managing Director Care Services and home office staff to ensure all care services staff under their supervision complete all assigned competency trainings.
Develop and monitor approved education program expenditures within approved budget.
Collaborate with Managing Director Care Services to provide relevant and consistent Care Services education to new hires and ongoing training to all staff.
Ensure Care Services staff understand and effectively communicate and deliver educational programs which allow for consistency within the territory and across The Association network.
Offer recommendations concerning current or future programs, including identifying processes, deadlines and milestones.
Network and build professional relationships with members in the community to further advance The ALS Association’s mission.
Convey a professional image that reflects favorably on The ALS Association.
Assist Managing Director Care Services with other related duties as assigned.
SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.
QUALIFICATIONS:
Bachelor’s degree (B.S.) from a four-year college or university in a health profession, business, education, public health, or health-related discipline or the equivalent combination of education and experience. Graduate degree preferred.
Familiarity with ALS or general neurology or issue connected disability and independence.
Knowledge of healthcare facilities—operations, process of improvement, and quality.
Proven experience in program development, implementation, and monitoring.
Proven experience working with, and reporting out, quantitative and qualitative data.
Working knowledge of risk management, quality outcomes, and model of care.
Ability to work independently; must be a self-starter
Ability to manage multiple projects simultaneously
Proficient in Zoom, Teams, and Microsoft Office products including Word, Excel, and Powerpoint.
Familiarity working with simple databases; Salesforce preferred.
Ability to deliver presentations in small and large group settings.
Ability to travel on ALS Association business as required or requested.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Where permitted, employment is contingent upon proof of completion of the COVID-19 vaccination series (and booster(s), if eligible) by the employment start date, subject to potential exemptions to be considered on a case-by-case basis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
The ALS Association endeavors to make www.als.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Where permitted, employment is contingent upon proof of completion of the COVID-19 vaccination series (and booster(s), if eligible) by the employment start date, subject to potential exemptions to be considered on a case-by-case basis.
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