The AA Hiring for Talent Acquisition Manager – Volume Job at Remote Full Time

Company description

It is an exciting time to join the AA! And with significant positive change, brings the increased need to source, attract and engage best in class talent. We are on the search for an experienced and passionate Talent Acquisition Manager to join our team to ensure we are able to continue to efficiently and proactively meet business recruitment needs.

You will have extensive end to end volume/call centre recruitment experience with the ability to apply your strong market knowledge to explore innovative ways to engage and hire for our call centre workforce.

Salary: £40,000-£45,000 DOE + benefits

Location: Remote (flexible working available)

Contract: Full Time/Permanent

This is the job

As Talent Acquisition Manager, you will provide senior strategic and operational recruitment support too all recruitment related activity across our Road Operations call centre workforce, meeting the requirements of our resource plan in line with department objectives. Key to this will be the ability to work closely with internal and external stakeholders to maximise direct recruitment activity, minimise recruitment costs and ensure we hire the very best talent in the market.

You will be responsible for delivering end to end campaign management, working with stakeholders to explore the best routes to market and working within the TA/HR function to continuously improve and optimise our processes inline with the ever changing market.

What will I be doing?

• Work with the central TA team to develop a recruitment strategy to deliver the Road Operations call centre headcount plan to attract quality candidates that are a sound fit for the company and culture
• Engage with external market to champion and develop the AA brand profile, with a key focus of developing our digital capabilities internally
• Develop local attraction strategy to tap into new and emerging candidate pools within the tech & digital sector
• Liaise with 3rd party providers to ensure appropriate solutions, route to market and brand adherence.
• Support, facilitate and develop local delivery of the recruitment processes including training and coaching on systems/tools
• Manage recruitment costs effectively to ensure best ROI and balance
• Support and facilitate 360 recruitment process, in line with our direct sourcing model (CV sifting, candidate assessment & screening, offer processing)
• Ensure that ATS is used appropriately and effectively for all permanent recruitment activity to drive high accuracy MI reporting
• Key focuses should be on reducing time to offer/hire, reduction in attrition, cost per hire and driving direct hiring.
• Ensure that Recruitment MI is continually updated and is accurate i.e. tracking of spend, recruitment metrics, media effectiveness
• Leveraging social media and recruitment tools to build strong and credible networks
• TA related strategic projects

What do I need?

Capability, Knowledge and Experience:

• Extensive ‘end to end’ recruitment experience within volume recruitment
• Track record of delivering end to end recruitment and active in various channels and networks to generate pipeline
• Proven experience and success of hiring through the use of a range of direct sourcing channels, including social media, networking, candidate referrals, cv data mining, pay per click and advertising
• Consultative with the ability confidentially advise on appropriate routes to meet hiring demands
• Previous experience of using candidate tracking systems
• Ability to utilise MI to develop trend analysis and identify / act upon route cause
• Ability to establish credibility with senior managers and influence / manage expectations at all levels
• Ability to think customer, business and brand and apply this to problem solving
• Strong delivery track record and delivers against promises

Personal Characteristics:

• Confident, dynamic and enthusiastic by nature
• Challenge the norm and status quo, creative and solutions orientated.
• Customer focus and Brand Ambassador
• Excellent organisational skills
• Ability to multi-task and juggle different demands from various areas of the business
• Time management
• Willingness to learn
• Positive and proactive approach to your work
• Strong stakeholder engagement
• Excellent communication skills – phone, face to face and written
• High level numerical and analytical skills
• Proven administration skills

Additional Information

As a valued member of our team, you’ll have access to a range of fully supported development programmes, designed to help you progress in your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we can help you build the career you’re looking for here.

We’re always looking to recognise and reward our employees for the work they do. Here are just a few of the benefits you’ll have access to, as part of our team:

• Discounted home and motor insurance
• Half price AA breakdown membership in your first year and free after 12 months, along with a 50% introductory discount off breakdown cover for 12 months for up to 5 friends/family members.

Plus, so much more!

Good conduct matters to us. Our teams are motivated by doing the right thing for both customers and colleagues, and in line with our values, we ask all our employees to act with honesty & integrity and respect for others at all times.

We’re an equal opportunities employer and welcome applications from anyone regardless of race, sex, disability, religion/belief, sexual orientation or age.

We hope to hear from you soon. #LI-TheAA