The AA Hiring for Part Time Customer Service Advisor Full Time

Company description

Job Title: Part Time Customer Service Advisor

Location: Remote

Salary: £20,301 basic salary with an OTE up to £26,100 (pro-rata for part-time)

Contract: Part-time (14 hours per week), permanent

Shifts: 4 evenings a week Monday-Friday (6pm-8pm) and either an early (8am-2:30pm) or a late (1:30pm-8pm) shift on a Sunday – every Saturday off!

Start Date: 6th February 2023

Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers. As a Part Time Customer Service Advisor, you’ll always go the extra mile for our members. In return, we’ll go the extra mile for you, with excellent training, support and development opportunities.

This is the job

Are you looking for a part time opportunity, working only evenings and Sundays? We’re recruiting for Part Time Customer Service Advisors, working in a fast-paced environment and taking inbound calls from new customers who need our help when their vehicle has broken down. You’ll also support the customer with signing up for breakdown membership and offer them the right level of cover to match their needs.

You’ll be there for our customers when they need us the most, providing first-class customer service to keep our customers safe while on the road!

What will I be doing?

When you start, you’ll be given 5 weeks of comprehensive training. You’ll be working 22 hours per week during training:4 evenings a week, Monday-Thursday (4pm-8pm) and either an early (8am-2:30pm) or a late (1:30pm-8pm) training session on a Sunday.

Once you’ve completed the 5-week training period, you’ll be working 14 hours per week. You’ll work 4 evenings a week Monday-Friday (6pm-8pm) and either an early (8am-2:30pm) or a late (1:30pm-8pm) shift on a Sunday.

This is a remote role, so you’ll be working from home from day one. You’ll need a suitable working environment including your own desk and chair, a quiet space and a strong internet connection and we’ll provide the equipment you need ready for when you start.

What do I need?

You’ll need the resilience to speak to customers in challenging situations and the drive to deliver excellent customer service that keep our customers safe.

We’re looking for someone who:

• Is a clear and confident communicator and a great listener
• Shows empathy
• Can work well as part of a team
• Has an eye for detail and enjoys solving problems
• Can work with different computer systems to transfer and capture data

Additional Information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• Diverse learning and development opportunities to support you to progress in your career
• 23 days annual leave, increasing to 25 days after 5 years’ service, plus 8 bank holidays
• Free AA breakdown membership after 12 months, 50% discount in your first year
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Worksave pension scheme with up to 7% employer contribution
• Dedicated Employee Assistance Programme

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.

We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.