The AA Hiring for HR Operations Co-ordinator at Basingstoke Full Time

Role: HR Operations Co-ordinator

Term: Permanent

Location: Basingstoke/ hybrid working (min 2 days per week on site)

Salary: £22K – £25K dep on exp + annual bonus + benefits

Here at the AA, the largest breakdown provider in the UK; we are looking to recruit an HR Operations Co-ordinator to join our HR Shared Services area.

Breakdown cover has always been our number one priority but we’ve since branched out into Finance, Insurance, Leisure and Lifestyle services and have a unique history of embracing new technology and innovations to better serve our 14 million members.

We’re looking for someone who has worked within an HR operations/shared services setting who is used to working at pace, delivering a high quality and consistent HR service to employees and managers. Our ideal candidate will have the ability to manage stakeholders at all levels with confidence and professionalism.

If you would like to build on your HR career within a large organisation and you are highly customer focussed, we would love to hear from you.

This is the job

As HR Operations Co-ordinator, you will be part of the ‘Employee Lifecycle’ team who are responsible for activities from day 1 of a new starter through to leave date, such as changes to employment contracts, processing absence, changes to employee records etc. You will be delivering a high quality and consistent HR service to your stakeholders, providing timely and efficient administration support to HR colleagues, line managers, employees and

What will I be doing?

Administering and producing the sending of letters and contracts; and ensuring pre-employment checks are completed in accordance with service level agreements

Payroll administration to include processing starters, movers and leavers, employer and employee driven changes

Ensuring employee records are up to date and accurate

Data input, cleansing and archiving of data

Ensure that all employee data is entered into HR system information system in a timely, accurate and consistent manner

Action workflow requests in a timely and consistent manner

Monitor adherence by all staff and managers to all HR related policies, standards and processes, highlighting non-conformance to the HR Shared Services Manager or other members of HR

Deliver a quality and professional service to all customers

Respond and resolve where possible routine customer service enquiries, issues and complaints, escalating as appropriate to the HR Shared Services Manager

Escalate requests for HR advice to relevant HR Business Partners and Advisors in a responsive, timely and efficient manner

To treat all information as strictly confidential and to only discuss matters with the relevant persons.

What do I need?

Previous HR Operations/Shared Services experience

Excellent communication skills

High degree of customer focus

Good organisational skills including ability to manage time and prioritise effectively

IT skills, skilled in using Microsoft Word and Excel packages and experienced in working with HR packages /databases

Working knowledge of IR35 desirable

Able to work independently and on own initiative within specified guidelines or processes

Able to work appropriately with confidential and sensitive information

Collaborative and able to work well with a range of people both within and outside of the organisation

Comfortable in speaking up and challenging others when required

Additional Information

What’s in it for you

As a valued member of our team, you’ll have access to a range of fully supported development programmes, designed to help you progress in your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we can help you build the career you’re looking for here.

We’re always looking to recognise and reward our employees for the work they do. Here are just a few of the benefits you’ll have access to, as part of our team:

Annual discretionary performance related bonus scheme

25 days holiday (excl. bank holidays)

Contributory pension scheme

Discounted home and motor insurance

Half price AA breakdown membership in your first year and free after 12 months, along with a 50% introductory discount off breakdown cover for 12 months for up to 5 friends/family members.

Flexible benefits

Plus, so much more!

Good conduct matters to us. Our teams are motivated by doing the right thing for both customers and colleagues, and in line with our values, we ask all our employees to act with honesty & integrity and respect for others at all times.

We’re an equal opportunities employer and welcome applications from anyone regardless of race, sex, disability, religion/belief, sexual orientation or age

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