Thales Group Hiring for System Supportability Specialist at Toronto, ON Full Time

Thales people architect solutions that support 85 million mainline and suburban passenger journeys, worldwide, every day. Our Rail Signalling and Communication systems are used on metro lines across major cities, and 72,000 kms of route, 52,000 trains per day in 16 countries are controlled by our Traffic Management Systems. Together We deployed the first-ever nationwide ticketing system which processes over 50 million ticketing transactions in 100 cities daily.

Thales provides world-leading Communications-Based Train Control (CBTC) and interlocking for mass rail transit applications globally. The Centre of Competence for Urban Rail Signalling is located right before you at mid-town Toronto. As the largest office in Canada, we house a department for every step of the Software Development Lifecycle (SDLC)! This includes Software, Hardware, Systems Design, Verification & Validation, Operations, etc. The supporting corporate shared services teams in Finance, Human Resources and IT is also located at the office. Our office space was designed to provide a sustainable, healthy workplace that expresses TRSS’s brand while increasing collaboration. Features include Greenguard furniture, EnergyStar appliances, low-emitting adhesives, sealants, and sliding glass doors on internal offices provide daylight and views to the outside. Come join the big Transport family, here in Toronto!

Come join the big Transport family, here in Toronto! Although, in this role you could work from home most of the time! We are flexible.

Key Responsibilities:
Managing Product obsolescence

Determines within a system or in a list of products the series (Part numbers) requiring a monitoring according to economic or technical criteria as well as the strategy of use of the final customer.

Identifies critical components (electronic components, hardware and software COTS) on CBTC systems to be monitored and issues Maintenance Bulletins to Customers as proactive risk reduction monitoring strategies.

Ensures that all critical items are codified in the Information System.

Report and announce obsolescence issues to Customers and offer solutions.

Performs status analyzes, sustainability analyzes or any other studies necessary to identify potential problems and their impact during the life cycle of the solution.

Perform risk mitigation actions due to obsolescence

Prepares and updates forecasted sustainability analyzes on monitored items

Publishes notifications of obsolescence to the various actors concerned.

Identifies the impact on equipment at the different physical levels (modules, cards) or on the functional chains of the systems.

Ensures a relationship, with manufacturers and / or suppliers of components and / or COTS used in our materials, to control the support or the availability of the purchased items.

Proposes solutions: [Alternative items : strict (Fit, Form and Functions (F3) and Interface), or similar] [Storage], [Last Buy Order processing], [Partial or complete re-design], [Scavenging] , [Cloning] in conjunction with different actors: product policy and design authority, purchasing department.

Activates engineering services when a redesign phase is required.

Defines methods and tools for managing obsolescence

Proposes an organization, scales resources and defines tools and interfaces to ensure risk management obsolescence.

Implements the adapted processes and accompanies the project teams to ensure the provision of decision-making elements on an established scope .

Elaborates indicators and reporting elements at each level of the process with the right level of information to be provided.

Support Service Bids Through Preparing Service Estimates

Defines / Designs the customer service solution: Takes as an input the Service Solution requirements defined by customer.

Ensures the design of the customer service solution, in interaction with the Architecture of the solution.

Bid Planning and Estimating: As a member of the project bid/proposal team, develop strategies, implementation plans, and estimates to provide compliant, cost-competitive warranty and support solutions.

Provides Reliability, Availability, Maintainability, Testability, Safety (RAMTS) studies, Life Cycle Cost Modelling, OPEX Estimation and ensures the required levels are reached according to customer requirements and THALES needs

Required Skills and Experience:
University degree in Electrical/Systems/Mechanical (or similar) Engineering and/or significant relevant technical experience.

A minimum of 3 years’ experience in a Service/through-life-support role within a complex HW/SW intensive project-based company

A minimum of 3 years’ experience in supporting Project bids within a product centric technology company.

A minimum of 3 years’ experience in Customer service and marketing/sales experience.

Preferred Skills and Experience:
An ability to understand contracted requirements and the application of Maintenance support specifications and standards. Level 1 to level 5.

Knowledge of engineering Lifecyle management principles, obsolescence and configuration management requirements.

High level of interpersonal, organization and communication skills teamed with good attention to detail.

Demonstrated experience in a commercial organization associated with the development and delivery of Maintenance, Engineering and Logistics Support Services.

Understanding of the principles of lifecycle cost estimation and TCO Analysis.

Strong knowledge of standard computer applications including intermediate skills in Microsoft Excel and Word.

Good to Have: Comprehensive knowledge/experience with Thales products.

Strong problem solving, organizational, and interpersonal skills

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.