Thales Group Hiring for Quality Assurance Coordinator at Burlington, ON Full Time

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

The Quality Assurance Coordinator (QAC) will be a contact point for any issues and risks that require quality review for operational teams in manufacturing. QAC will record and track such issues and risks, while following up and keeping the track until the topics are resolved. Using risk analysis QAC will need to make decisions and perform investigations to define actions and resolve problems.

Work along other departments to ensure quality is executed with daily production as well projects and changes. Understanding of the customer needs as well as out operation processes it is key to maintaining a high-level quality in this role.

Key Responsibilities

Validate output is in line with customer testing, product launches and anywhere validation is required.

Support the generation of reports of non-compliance findings (i.e. not conforming to process or quality standards)

Assist in investigation/analysis of any quality issue in production and packing.

Administer and track the QA topics and provide reporting to Management team.

Understand customer product portfolios our Thales Quality control plan, and ensure there is a universal understanding of the critical success factors at the shop floor level.

Hands-on and “get things done” mindset, proactively aiding others in their roles to get the work done

Assist in validating and consolidating Root Cause Analysis and action plans associated with internal and external customer complaints

Provide quality-related recommendations and oversee actions for areas of improvement based on issues and concerns brought forth, while working closely on resolutions with Quality colleagues and other departments

Support Quality Manager as needed

Required Skills and Experience

Diploma in related field or 1-2 years’ experience in QA position in light manufacturing environments.

Computer knowledge (Outlook, Microsoft Word, Excel,)

Self-motivation and ability to think well ahead and have good planning, scheduling and organizational skills

Receptive to changes of policy & procedures

Strong attention to detail

Excellent relational and interpersonal skills in order to communicate clearly and efficiently at all levels within the organization and outside

Resolve and/or escalate issues in a timely fashion

Ability to detect and foresee QA risks in processes and products.

Excellent communication and stakeholder management skills.

Preferred Qualifications

Proven experience working in a multi-team environment.

At ease with cross-functional projects and willing to assist and work in areas that are not officially / traditionally part of the role / department.

Excellent communication and stakeholder management skills.

Excellent problem-solving ability

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.