Tesla Motors Hiring for Software Support Technician, Factory Software at Sparks, NV, United States Full Time

The Role

The Factory Software team is responsible for building software solutions that allow the company to redefine manufacturing and production.

Our software enables users to virtually control the manufacturing process and machines, interact with and track the flow of production material, and get quick and powerful insights about the line.

We are looking for a highly motivated Tier 1 Technician to join the Factory Software team. The ideal candidate will have experience in customer support, debugging and manufacturing systems.

You will be the first point of contact for all manufacturing system related issues and are responsible for ensuring issues are resolved or escalated to the appropriate teams.

This role’s schedule is subject to the manufacturing lines schedule.

Responsibilities

• Triage all manufacturing and warehouse systems issues and ensure they are getting resolved or escalated to the appropriate teams
• Familiar with system access management processes, roles, and responsibility assignment
• Work directly with Tier 2 engineers and users on the production floor to understand issues and provide solutions in real-time
• Be able to resolve issues quickly and precisely to completion and prioritize multiple tasks
• Troubleshoot basic network, software, printing problems
• Troubleshoot hardware issues and replacing hardware on both desktop and laptop PCs
• Able to perform repetitious detail assignments and data processing

Requirements

• Excellent written and communication skills
• Good understanding of Windows OS
• 2 years’ experience supporting Windows desktop / laptop computers
• Excellent interpersonal skills, energetic and a self-starter
• Individual must be well versed in all Microsoft Applications (Excel, Word, PowerPoint)
• Degree in Computer Science or Industrial Engineering is a plus, or equivalent
• Demonstrated ability to meet deadlines and commitments
• Knowledge of manufacturing systems(MES, WMS, ERP) is a plus
• Knowledge of SQL is a plus
• Must be flexible to work weekends and any shift

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire :

Aetna PPO and HSA plans >

2 medical plan options with $0 payroll deduction

• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include : critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program
22 days ago