Tesla is Looking For Customer Experience Manager at Brampton, ON Full Time

What to Expect

Our Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you will be responsible for collaborating with your Store leader to lead the recruitment, training, development, and overall management of a dynamic store team that will help Tesla accelerate the world’s transition to sustainable energy. You will be challenged to support your team through training, coaching, motivating, and analyzing sales performance. You will be tasked with identifying events in the local market that will maximize Tesla’s brand exposure and create more Tesla owners. You will be measured by and rewarded for your ability to achieve a cumulative store sales target, drive optimal team performance, and maintain store operations. To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them

What You’ll Do

Business Health

Collaborate with Store Manager for a shared understanding and vision of business needs and strategies

Demonstrate sales leadership by role playing and having an active selling presence on the floor 70% of the time

Train and develop team on sales and delivery processes

Analyze data and collaborate with Store Manager on business strategies and set goals

Coach and motivate team to meet assigned sales, delivery, and productivity goals

Ensure team is fluent in all aspects of product knowledge

Proficient in Sales and Delivery Operations with strong collaboration with both Service and Operations leadership

Ability to oversee Delivery Operations during manager on-duty shifts

Meet and exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location

Customer Experience

Responsible for ensuring all employees provide best in class experience in every interaction

Proactively mediate and resolve any customer concerns regarding vehicle preparation and quality

Manage escalations quickly and effectively

Empower and guide employees through challenging concerns to make decisions in the customers’ best interest while also supporting Tesla’s mission

Employee Engagement

Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner

Support, implement, and provide follow-up for all training

Continually evaluate the performance of each employee and provide constant feedback to drive results

Identify high potential talent and execute succession plans pre business needs

Ensure all employees adhere to Tesla policies and procedures

Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively

Brand Standards

Ensure facility maintenance and showroom presentation adhere to the brand standard

Control store expenses continually striving to reduce costs

Ensure all employees align with Tesla’s Dress Code and Grooming Guidelines

What You’ll Bring

Bachelor’s degree or equivalent work experience

2+ years applicable experience with proven track record to meet or exceed goals

Self-starting entrepreneur with exceptional management skills and great attention to detail

Ability to prioritize multiple projects and adhere to business-critical deadlines

Excellent written and verbal communication skills

Dedicated and ethical approach to sales and sales operations

Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with

Ability to work evenings and weekends in a retail environment

Ability to relocate as needed