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Healthcare / Healthcare
TERRA Staffing Group Hiring for Customer Service Representative | Healthcare at Seattle, WA Full Time
If you have 2+ years of phone based customer service experience and are interested in project work, we have a Customer Service Representative role that could be a great fit for you.
A well-known local world-class non-profit research and healthcare organization in Downtown Seattle is looking for temporary Customer Service Representative to provide support with an influx of phone inquiries for the compliance team. This is an open ended temporary assignment
The Customer Service Representative supports the team by answering inbound inquiries through a script or flow chart, managing the voicemail inbox and providing excellent administrative support and customer service to the compliance team.
Customer Service Representative Job Duties
- Answer and respond to patient and vendor phone calls in a timely manner
- Follow script and flow chart to answer patient inquiries
- Escalate calls to team lead as needed
- Document and track calls in an excel document
- Additional administrative tasks as assigned
You will be successful in this role if you have excellent customer service skills and enjoy working in a fast paced environment.
Pay: $23/hr – get paid weekly!
Work Schedule: 8:00 am – 5:00 pm, Monday – Friday
Customer Service Representative Qualifications
- 2+ years experience in a phone based customer service position (healthcare experience is a plus)
- Excellent written and verbal communication
- Computer proficiency with experience utilizing excel
- Ability to multi-task and document calls while on the phone
- Ability to maintain confidentiality
Location: South Lake Union area of Seattle – easy bus access!
If you’re interested in providing customer service support to a world-class non-profit research organization, apply online today or call 206-453-2852 to speak to someone right away and learn more.