Tennis Centre West Ottawa Hiring for Front Desk Customer Service at Ottawa, ON Full Time

Job description

Job description

Tennis Centre West Ottawa- 120 Greenview Ave

Job Description- Front Desk Steward

Tennis Centre West Ottawa is looking for a Full-Time and Part-Time Front Desk Steward to be a key part of their team.

The candidate must be flexible with availability. Shift hours vary and the club operations are Monday – Sunday 7am to 11pm requiring flexible staff to cover the required shifts. Full time position 35-40 hours per week and part time position 15-25 hours per week.

Responsibilities

Front Desk and Administration

· Meet and greet all visitors, delivering excellent customer service at all times

· Dealing with all the bookings and inquiries in a professional manner in person, on the telephone or via email

· Check and relay phone messages and emails throughout your shift

· Keep up to date files of membership, program, league, clinic and camp registrations

· Promote and collect fees from memberships, programs, leagues, clinics and camps registrations

· Assist in the organization of tournaments, round robins and social events

· Acknowledge all members and be aware of guests playing at the facility

· Ensure information displayed at the front desk is accurate and up-to-date

· Other applicable responsibilities to meet the needs of the club operations

Clubhouse duties

· Keep the front desk and club house neat and tidy at all times

· Keep canteen and washroom and change room supplies stocked and cleaned · Complete daily and weekly cleaning duties as outlined

· Ensure floors, entrances and exits to the clubhouse are kept clean and clear of obstacles · Ensuring the clubhouse is securely locked at the end of your shift

· Other applicable responsibilities to meet the needs of the role

· Ensure Health and Safety of club operations

Dome duties

· Ensure the dome temperature, pressure and condition are checked and logged regularly

· Be aware of weather conditions throughout your shift, health and safety of those outdoors

· Report any damages, maintenance problems or safety concerns to the Manager

· Ensuring the dome is securely locked and closed at the end of your shift

· Communicate with maintenance staff throughout your shift regarding watering schedules for outdoor courts during the summer season

· Other applicable responsibilities to meet the needs of the role

Requirements:

· Approachable, personable and able to adapt to different situations, shows initiative · Previous experience in a customer service focused role

· Current Standard First Aid/ CPR Certificate (can be completed upon employment)

· Current Ontario Police Check for Vulnerable Sector (can be completed upon employment)

· Updated Ontario Smart Serve Certificate (can be completed upon employment)

· Food handler certification (can be completed upon employment)

· Stewards must be 18 years of age or older to obtain Smart Serve Training

· Education or experience in Sport Management or a related field is considered an asset

· Ability to work a variety of shifts throughout the week (morning, afternoon and evening shifts)

· Ability to work with others and be comfortable working alone

· Possesses initiative and drive

Job Type: Permanent

Salary: $15-17 /hour

Job Types: Full-Time, Part-time, Permanent

COVID-19 considerations:

To keep our staff and members safe during covid-19 we have barriers, distancing, sanitizing and many other protocols in place.

Expected start date: Fall 2021

Job Types: Full-time, Part-time, Permanent

Part-time hours: 15-25 hours per week

Full-time hours: 30-40 hours per week

Job Types: Full-time, Part-time, Permanent

Salary: $15.00-$17.00 per hour

Application deadline: 2021-10-27

Expected start date: 2021-11-01

Job Types: Full-time, Permanent

Salary: $15.00-$17.00 per hour

Benefits:

• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

COVID-19 considerations:
Mask required indoors, plexi glass, sanitizing and other

Application question(s):

• What hours are you available to work. TCWO is open from 7am to 11pm 7 days a week. (please included specific days, duration/times of shift and minimum and maximum hours of availability per week)

*If only available Monday to Friday please do not apply as this is not an availability offered.

• Why are you applying for the position at TCWO?

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (preferred)