Tenant Inc Hiring for Customer Success Manager at Newport Beach, CA Full Time

Are you ready to embark on a thrilling journey with one of the most exciting OC tech startups around? Look no further than Tenant Inc., where we are revolutionizing the self-storage industry with our cutting-edge cloud-based software platform.
We’re not your average company; we’re a dynamic and fast-growing team that is hitting triple-digit growth year over year. But guess what? We’re just getting started, and we want you to be a part of this incredible ride!
At Tenant Inc., we live and breathe nine core principles that set us apart:
Embrace a Solution Mindset: Challenges are our playground, and we tackle them head-on with innovative solutions.
Communicate, Communicate, Communicate: We’re all about open channels and collaboration, ensuring everyone’s voice is heard.
Be Accountable to All: From our internal team to our beloved customers, accountability is the key to building trust.
Adaptability is Our Middle Name: In this fast-paced world, we embrace change and stay flexible to stay ahead.
Customers are Our North Star: We put our amazing customers at the heart of everything we do, ensuring they have the best experience.
A Family of Tenants: We’re not just colleagues; we’re a close-knit family, and we welcome you with open arms!
Results-Driven Dream Team: We celebrate success and go the extra mile to achieve our goals together.
Work Hard, Play Hard: We believe in work/life alignment, so you can excel both personally and professionally.
Always Growing, Forever Learning: With us, learning never stops, and personal growth is always a priority.
Our headquarters in sunny Newport Beach, California, is where the magic happens, but we also have an exciting development center in the tech hub of Bangalore, India. So, no matter where you’re from, you’ll find your second home with Tenant Inc.
If you’re passionate, ambitious, and hungry for adventure, come join our extraordinary team. We promise you a fun-filled ride, challenges that will elevate your skills, and opportunities to make a real impact on an industry that’s evolving before our eyes.
Don’t wait for the future; build it with us at Tenant Inc. Apply now and be part of something extraordinary!
Ready to join the revolution? Let’s make history together!

Check us out at: https://www.tenantinc.com/
Job Description:Are you passionate about building strong customer relationships and ensuring their success? If so, we have an exciting opportunity for you! We are looking for a dynamic and customer-focused Customer Success Manager to join our team at Tenant Inc .
As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with customers, ensuring their success and satisfaction with the company’s products or services. Your role will involve understanding customer needs, providing guidance and support, and driving customer adoption and retention. You will serve as the primary point of contact for customers, acting as a trusted advisor and advocate to maximize their value and achieve their desired outcomes.
Responsibilities:
-Customer Relationship Management: Build and maintain strong, trusting relationships with our valued customers, acting as their primary point of contact.-Success Planning: Collaborate with customers to create and execute strategic success plans, aligning their goals with our products and services.-Product Adoption and Training: Drive customer adoption by providing training and guidance, ensuring they get the most out of our solutions.-Monitor Customer Health: Proactively identify and address potential issues to ensure customer satisfaction and engagement.-Issue Resolution: Partner with technical support for prompt and satisfactory issue resolution.-Customer Renewals and Upsells: Work with the sales team to identify opportunities for renewals and upsells based on customer needs.-Customer Feedback and Advocacy: Gather valuable feedback and communicate it internally for product improvement.-Metrics and ing: Track and on key customer success metrics, providing insights for continuous improvement.-Customer Success Enablement: Help develop and enhance customer success resources.
Qualifications: -Experience: Minimum of 5 years in a customer-facing role, preferably in the technology or software industry.-Relationship Management: Excellent interpersonal skills to build and maintain relationships with diverse stakeholders.-Customer-Focused Mindset: Genuine passion for delivering exceptional customer experiences.-Product Knowledge: Solid understanding of our products and their value proposition.-Communication Skills: Excellent verbal and written communication skills.-Problem-Solving Skills: Strong analytical abilities and creative problem-solving skills.-Strategic Thinking: Ability to align customer goals with our solutions and develop success plans.-Team Collaboration: Demonstrated ability to work effectively with cross-functional teams.-Data Analysis: Proficiency in analyzing customer data to drive data-driven decisions.
If you’re ready to join a fun, dynamic startup that values customer success, we want to hear from you! Apply now and be part of our incredible journey.
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